Amazon Instant video not working because HDCP

Question

I am trying to watch a show on my laptop with Amazon Instant video but it is telling my that my PC does not support HDCP. I'm running windows at 1920x1080 just fine.

My laptop has a GTX 470m and a very high quality display. I have tried running Amazon Instant video in both Chrome and IE9 but neither of them work. Is there any way that I can get this to work on my laptop?

P.S. this works just find on my work laptop which is a very small POS computer and that's why I'm so confused that I am getting an error when I try to run it on my very nice personal computer.

Solution

I did some research and found out that it was a silverlight problem. By disabling silverlight I was able to get my Amazon Instant video working. I'm not sure exactly why that is, but it worked.

Comments

[Ramhound]

Have you followed the troubleshooting tips?

[Sponge Bob]

I have, but they are not even tips, really - just information about streaming.

[Ramhound]

Just because your running at 1920x1080 does not mean your laptop has ability to make a HDCP connection. Are you using HDMI, DVI, VGA to connect to your monitor?

[Sponge Bob]

I'm using my built in monitor.

[Navin]

@Ramhound To date, I have never seen a "troubleshooting tip" on a company website that is actually useful.

[Ramhound]

@Navin - I personally have. The reason I asked is because the troubleshooting tips had the author's solution.

[eb_Dev]

Same here, but the flash player on my computer it jittery :(