Android Play Store - Error retrieving information from server. RPC:S-2:AEC-2

Question

While installing specific app, the error popup is shown with error: "appname" could not be downloaded due to error. (Error retrieving information from server. [RPC:S-2:AEC-2])

I have already tried

1) restarting device

2) clear data from google play services

2) remove google account and sync again

The thing is, every other app is being installed and updated smoothly. I believe that there is something wrong with that specific app (and not with google play. Let me know if i am wrong). Found the similar question on link with same error code but with no solution.

Solution 1

One of my customers had the same issue. I sent him this link https://support.google.com/googleplay/troubleshooter/4592924?hl=en&rd=1 and it solved the problem. So try to:

• Restart your phone (it helped in my case)
• Check your data connection
• Make sure Download Manager is turned on
• Check your device's available storage
• Clear cache & data
• Reinstall Play Store updates
• Check for system updates

Also, if old version has been installed(or app with same package name, etc.) - try to remove it. Let me know, if it helps.

Solution 2

I had the same problem with one of my app being published to prod while an alpha version was not published it. Restarting the Phone helped.

Comments

[deko]

I've got the same issue while downloading a new alpha version of my app from Google Play. Nexus 7 2012, android 5.0.2. The application is published and production version works well on other devices. Any news how it can be fixed?

[Yousef khan]

In my case, it was resolved with in few hours automatically. What i did was, i updated apk file for Alpha version (it displayed to be updated in few hours) and then after 5 minutes i uploaded updated apk again. After then above error was shown to me on google play. It was resolved after few hours. I think this is the reason so one should not upload updates (apk) multiple times at the same time, i guess

[T.Coutlakis]

A Restart worked for me. I am a app tester. I noticed that Play Store wasn't showing the latest app version on my phone, yet it was on my PC. A restart fixed this, and I was able to see the latest app and download it.