Azure DevOps '401 - Uh-oh, you do not have access' Invited User

Question

I created my first organization and invited a user to it. They receive the email invitation and appear as a member of the organisation and project. However, they when they click join in the email invitation they are denied access.

The organisation is not connected to Azure Active Directory as suggested in this thread.

We have also tried troubleshooting connectivity as outlined by Microsoft docs.

Solution 1

You can try to create a new incognito window and sign in to your organization : https://dev.azure.com/{organizationName} with the invited account in this incognito window.

This is because when the user clicked the email invitation, this will automatically jump to the browser to use the default account cached by the browser to log in to the organization, and this default account could not be the invited account.

Solution 2

You can clear browser cache ctrl + shift + R

Solution 3

Go to this link trouble shooting and there will be visual studio signout option and signout from there page pic

And you will be directed to azure.dev page where there will be two sign in options(one on the top right and other in the body. First sign in from top one and then from the one in the body(you will be redirected to previous page after signing up first one) and then you are good to go.

Even then if you are getting the same issue then try in incognito. It should work

Comments

[hshm]

Somehow this worked despite having tried this yesterday as per the troubleshoot connectivity steps in MS docs. Thank you!

[8Unlimited8]

also try with different browser. some of browsers have not real incognito mode.

[Seyed Morteza Hosseini]

I was tried @Gnyasha answer after this and problem was solved! Congratulations to Microsoft!!!

[Salar Afshar]

I finally tried firefox for this problem and solved my problem.

[Catalin Pirvu]

That worked for me. The big problem is that when I refresh the org page sometimes it shows 401, sometimes it shows the correct page, but I believe this is temporarily as I just joined this new organization...