Black screen issue playing videos in YouTube on Google Chrome

Question

When I play a video in YouTube there is a black screen. I can use the interactions and hear the audio, I can't see the video.

I've tried the following:

• There is enough space in my C drive for cache and temp files (40gb free).
• I've opted out of HTML5 playback in YouTube (via http://www.youtube.com/html5).
• I've cleared the cache (didn't work out).
• I've uninstalled and reinstalled Chrome.

Solution 1

I found the solution!!

** For Windows 7 or 8 - 64 bits. Go to... C:/ Program files (x86) / Google / Chrome / Application / 33.0.1750.146 (Is the number of the Google Chrome version you have)

Delete this 2 files:

• ffmpegsumo
• nacl_irt_x86_64.nexe

** For Windows 7 or 8 - 32 bits. Go to... C:/ Program files / Google / Chrome / Application / 33.0.1750.146 (Is the number of the Google Chrome version you have)

Delete this 2 files:

• ffmpegsumo
• nacl_irt_x86_32.nexe

You can watch the video in other browser if you want but is in spanish. Here is the link: https://www.youtube.com/watch?v=8oVfq_0_74s

Solution 2

Here is another option for you to try(This worked for me).

Go to chrome://settings/ click on the Show advanced settings... button. Scroll all the way down to System section and uncheck the Use hardware acceleration when available option. Restart Chrome.

Comments

[Kattvalls]

I can't believe this, my 3 months problem is finally solved. I wasn't going to do the things the guy in the video you pasted were doing because the person in the video had a different problem. He wasn't able to use the Adobe Flash player even if he opted out of the hmtl player in youtube.com/html, but i am able to as when i right click on a playing video i can see that my player is Adobe Flash player. At the same time, he was able to view the videos without Flash player, but i can't. Anyway, deleting those files fixed my problem, now i can view videos, thank you very much.

[Kattvalls]

You should spread this all over the internet, because i have been searching the internet for a long time witohut finding relief. Neither forum, nobody gave me a decent solution.

[Flion]

after doing this chrome crashes when it tries to display a youtube video. great! :/

[Todd Davis]

Crashes mine too. Didn't have much faith in the proposed solution, but tried it anyway.

[Peque]

@Flion: I would almost never follow instructions that start with "Delete these files...", but if I do, I always replace "Delete" by "move to another backup folder just in case something happens". ;-)

[Skit]

Thanks Nims. That did the trick for a lot of videos starting black and chunky on Facebook in Chrome.

[dnelson]

This did not work for me with version 48.0.2564.103

[dnelson]

This did not work for me with version 48.0.2564.103

[Lauris B]

Thanks! Worked for me on newest Chrome 54.0.2840.99 (64bit).