Bluetooth audio stutters every 10-30 on Windows 10

Question

I am having issues with Bluetooth on Windows 10. When I connect either my Sony WH-H900N headphones or my Sony Bluetooth speaker, every 10-30 seconds the audio stutters for a second or two.

I have tried numerous things, Updating Bluetooth drivers, audio and sound drivers, systematically disabling drivers, re-pairing devices. I am at a loss. Any help will be appreciated.

Hardware setup is:

• CPU - Ryzen 2700x
• GPU - Vega 64
• MEM - 16g DDR4 3200MHZ
• MOBO - ASUS B450-I (Has Bluetooth built-in)
• HDD - Samsung m2 970

Solution 1

I would like to share my resolution as well since it was different than yours. Funny enough we have almost identical systems, I have an ASRock Fatal1ty AB350 Gaming-ITX/ac motherboard with built-in Bluetooth as well.

My solution was to reconnect the Wi-Fi antennas to the ports on the back I/O panel. I had removed them as I was using an Ethernet cable and had no need for them but it turns out the motherboard is using these antennae for Bluetooth reception.

I had only realized this because I wore my headphones while the sound was stuttering and the reception was terrible once I left my desk. I remembered it used to have a much larger range previously.

I'm hoping this helps, I tried uninstalling / re-installing and re-configuring all my devices to not avail.

Solution 2

I had the same issue and nearly checked out every answer that was to it. It is primarily because of your WiFi and Bluetooth using the same frequency, which is 2.4 GHz. Well some suggested that I buy a Bluetooth USB adapter for a tenner or so, but that beats the whole purpose of having a laptop with great specs as well as overall convenience.

Solution: I got a new router, Dual-band, capable of both 2.4 as well as 5gHz. I turned off the 2.4gHz broadcast from my router settings and everything works now. As an added bonus my internet even works better now thanks to the 5gHz channel. I am in no way sour over the reason that I had to buy a new router to resolve this issue, because of all these new mbits lol.

Go for it!

Comments

[G-Man Says 'Reinstate Monica']

Can you explain how this works?  It seems like, if you’re using Wi-Fi and you turn it off, you’ll lose network connectivity. … … … … … … … … … … … … … … … … … … … … … Plea‌​se do not respond in comments; edit your answer to make it clearer and more complete.

[Tyler N]

This has good potential to help the question asker, but due to possibility for Link Rot, it is preferable to not rely on the link and always recite the information in the link in your answer, providing the link only as a source. It would be great if you could update your answer as such.

[Omer]

bingo! my problem exactly

[Veridian]

OMG! Thank you! I just spent over an hour trying to figure out what the issue was. I built my computer myself, I have an asus pro tuf x570 pro wifi and i didn't bother with the antenna because I'm setting right next to the computer and I'm connected via LAN cable. I connected the antenna and now the bluetooth is flawless! Thank you so much!