Can't connect Bluetooth mouse Windows 7

Question

Recently I bought a Bluetooth mouse and now I have troubles with connecting it to my Windows 7 32bit. I have tried Control Panel -> Devices and Printers -> Add Device but no device was found. I also tried Add Bluetooth Device button but with the same effect.

First, it perfectly connected and worked on Ubuntu 14 so everything is fine with hardware. I can see Bluetooth module in device manager (along with Microsoft Bluetooth Enumerator) without exclamation mark so I think drivers are fine. My Bluetooth support service is enabled and working. I've pressed turn on Bluetooth button on my laptop. I've ticked allow Bluetooth devices to connect in Bluetooth options. I also tried to set system account on LOG tab of Bluetooth support service properties - no effect.

Then I pressed disable adapter in Bluetooth settings and somehow it found all my Bluetooth devices I don't know what happened, but my mouse worked for a short period. Then my PC told me that it needs to reboot. After reboooting the mouse didn't work. Again. I opened Bluetooth devices I tried to remove and add mouse again but it said that it failed to install Bluetooth HID device driver. But at least it saw my Bluetooth devices in that moment. Then I decided to update the Bluetooth drivers, rebooted and now I see nothing. Again.

I've reinstalled drivers but it hasn't helped.

Solution

If you check the Microsoft Designer Bluetooth mouse's specification, you will notice that it does not work with Windows 7. It works with Windows 8, 8.1 & 10. Guess they want you to upgrade.

The Microsoft Bluetooth Sculpt Comfort Mouse works with Windows 7, 8, 8.1, & 10 and fits my hand nice.

Comments

[DartLenin]

No, nothing helped :(

[stanleyxu2005]

I should have read this first. I just brought a bluetooth dongle home... Now it is useless.

[DAB]

I got the Designer Mouse to work on Windows 7 for a few minutes (yes, a few minutes) then it stopped it working completely. It worked first time, without any configuration needed, on an Android tablet and on Linux 16.04. I'm annoyed that MS are still playing these silly games in 2017.