Check Point Software VPN fails (SSL Network Extender is down …) after Windows update

Question

I am using Windows 10 in my Lenovo laptop. To connect to our client environment, I need to use their Check Point Software VPN.

I was able to connect successfully earlier in the day. However, after some Windows update, I have been repeatedly getting this error (see image)

I am using Internet Explorer. I have tried to run as Administrator. I have installed Java. Despite all these attempts, I am still not able to make my VPN work. Anything else I need to do ?

     
       [Click for larger image]

Solution 1

Figured out.

Installed this:

https://supportcenter.checkpoint.com/supportcenter/portal/user/anon/page/default.psml/media-type/html?action=portlets.DCFileAction&eventSubmit_doGetdcdetails=&fileid=10655

Then run Internet Explorer as an Administrator.

Solution 2

Sometimes, even after the installation done above, I receive error:

SSL Network Extender is down and could not be started. Consider rebooting the computer (#323)

Solution: Computer Management > Restart Check Point SSL Network Extender

• This service must be running

Comments

[user3812887]

Sometimes, even after this I get this error:

[Alexei]

It is interesting how many answers indicate other things to try rather than actually checking the service and try to start it if it is not running.

[JW0914]

While the screenshot shows the following, this answer is incomplete as it's missing the requisite steps within Computer Management (i.e. Computer Management > Services and Applications > Services). It would likely be more efficient to WinKey+R > services.msc > OK