Cintiq Pro 13 doesn't display on Windows 10 System

Question

This recently launched Cintiq supposed to work with a single USB-C connection.

I have a Motherboard Asus z270-AR with USB-C port, but when I connect it, the cintiq works fine as a tablet, but it doesn't display anything.

Could it be misconfiguration on BIOS/ Thunderbolt?

What I also tried: The product comes with a adaptor which converts usb-C to Standard USB + Mini displayport. I don't have Mini displayport, I tested with multiples third party adaptors (to Displayport, to DVI, to HDMI). Any of them worked.

I tried on other 3 computers with Win 10 with Standard USB + Minidisplay port + 3rd party adapters. Any of them worked.

I tried on a Mac with Standard USB + Minidisplay port. It worked.

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PC Specs: Asus z270-AR

• List item
• Windows 10
• Standard Monitor Display on Nvidia GTX660

Solution

I could make it work by getting the best Mini displayport to Displayport cable adaptor with 4x x 2k resolution, but after making sure my graphic card has DisplayPort version 1.2.

Before I had tried a lower quality cable with no success.

I discovered Cintiq Pro requires USB-C with Alternate DisplayPort Protocol, as said in this Review on Youtube (min 1:40).

More information about USB-C Alternate protocols.

Then I found a link from the Wacom itlsef saying about HDMI compatibility: it may work in specific situations, but it has a lot of issues (not recommended).

Comments

[Admin]

I wonder if not all USB C connections do video over USB C

[Admin]

Yes, it is exactly this, @JourneymanGeek! Thank you!

[Admin]

Hah! Thought so, and its nice to have confirmation. Anything thunderbolt 3 should do said alternate mode. Not sure about regular USB C ports though.

[Admin]

@JourneymanGeek Yes! I suppose Thunderbolt 3 should work. In the answer I posted, I linked and article talking about USB-C alternate protocol.