Desktop Window Manager crashes randomly
Most likely it is a graphics driver issue. Can you make sure that you are using the latest version of your graphics drivers? If you don't know how to do that, state which video card you have and we can help you find them. Also, make sure you have installed all Windows Updates and Service Packs and that you are not running any desktop shell customization programs such as WindowBlinds.
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astay13
Updated on September 18, 2022Comments
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astay13 over 1 year
I have been having a problem where the Desktop Window Manager (on Windows 7) crashes randomly. Typically, there is no BSOD, but the entire computer locks up. On a couple occasions it has recovered and told me that Desktop Windows Manager crashed. Most of the time I don't want to wait so I hard reboot by removing power sources to the machine. When it crashes, I can move the mouse and click on things, but nothing happens (although I believe it is recorded, as the actions are performed on recovery). Also, I cannot bring up Task Manager during the crash.
I found the report in Windows Action Center from the most recent time it crashed and recovered:
Source Desktop Window Manager Summary Stopped working Date 8/14/2012 2:10 PM Status Report sent Description Faulting Application Path: C:\Windows\System32\dwm.exe Problem signature Problem Event Name: APPCRASH Application Name: Dwm.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bc541 Fault Module Name: igd10umd64.dll Fault Module Version: 8.14.10.1930 Fault Module Timestamp: 4aba7355 Exception Code: c0000005 Exception Offset: 00000000000e9040 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional Information 1: 3089 Additional Information 2: 3089af789c8e8cb9755b456a58763597 Additional Information 3: 8b07 Additional Information 4: 8b07ed81f6f979a8ae6568fb945eff23 Extra information about the problem Bucket ID: 9943401
I have been Googling this with no success so far. It seems to occur most often while running Chrome/YouTube, so I could just avoid that, but I'd like to understand why this is occurring.
BTW, I have 8GB of RAM, of which I only use 2-3GB.
EDIT: My computer is a laptop, the chip type is "Mobile Intel 965 Express Chipset Family". The adapter string is "Mobile Intel GMA X3100".
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astay13 almost 12 years@allquixotic, see edit for graphics card details. AFAIK, I have all the Windows Updates installed (the computer is on a regular update schedule). I believe the graphics drivers are up to date as well but will look into that.
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allquixotic almost 12 yearsThe latest Intel graphics drivers for the 965GM are here