Error when installing Lync Server, "Installing OcsCore.msi(Feature_LocalMgmtStore)...failure code 1603"

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Solution 1

It was due to some errors in the authentication towards the SQLService instance. Did resolve by reinstalling both lync and sqlserver!

Solution 2

I had the same issue on Lync 2013 server standard. There I needed to reinstall the Lync environment from scratch. But I wanted to use the same servers name and IP-addresses.

I removed the "dead" SID:s for the local RTC* groups on the server. Took it out of the domain, and rejoined it again.

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Hanthony Tagam
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Hanthony Tagam

Updated on September 18, 2022

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  • Hanthony Tagam
    Hanthony Tagam over 1 year

    Im battling to install Lync Server in a test environment and are at the "Install Local Configuration Store" step. The prerequisites seems alright but bombs when installing the OcsCore.msi

    ...
    Checking prerequisite SqlNativeClient...prerequisite satisfied.
    Checking prerequisite SqlBackcompat...prerequisite satisfied.
    Checking prerequisite UcmaRedist...prerequisite satisfied.
    Installing OcsCore.msi(Feature_LocalMgmtStore)...failure code 1603
    Error returned while installing OcsCore.msi(Feature_LocalMgmtStore), code 1603. Please consult log at C:\Users\Administrator.HAWC\AppData\Local\Temp\1\Add-OcsCore.msi-Feature_LocalMgmtStore-[2012_07_08][12_00_27].log
    

    The logfile doesn't really help me either, this is the end of it

    Property(S): Privileged = 1
    Property(S): USERNAME = Windows User
    Property(S): DATABASE = C:\Windows\Installer\9525f.msi
    Property(S): OriginalDatabase = C:\ProgramData\Microsoft\Lync Server\Deployment\cache\4.0.7577.0\setup\OcsCore.msi
    Property(S): UILevel = 2
    Property(S): Preselected = 1
    Property(S): ACTION = INSTALL
    Property(S): WIX_ACCOUNT_LOCALSYSTEM = NT AUTHORITY\SYSTEM
    Property(S): WIX_ACCOUNT_LOCALSERVICE = NT AUTHORITY\LOCAL SERVICE
    Property(S): WIX_ACCOUNT_NETWORKSERVICE = NT AUTHORITY\NETWORK SERVICE
    Property(S): WIX_ACCOUNT_ADMINISTRATORS = BUILTIN\Administrators
    Property(S): WIX_ACCOUNT_USERS = BUILTIN\Users
    Property(S): WIX_ACCOUNT_GUESTS = BUILTIN\Guests
    Property(S): ROOTDRIVE = C:\
    Property(S): CostingComplete = 1
    Property(S): OutOfDiskSpace = 0
    Property(S): OutOfNoRbDiskSpace = 0
    Property(S): PrimaryVolumeSpaceAvailable = 0
    Property(S): PrimaryVolumeSpaceRequired = 0
    Property(S): PrimaryVolumeSpaceRemaining = 0
    Property(S): INSTALLLEVEL = 1
    Property(S): SOURCEDIR = C:\ProgramData\Microsoft\Lync Server\Deployment\cache\4.0.7577.0\setup\
    Property(S): SourcedirProduct = {9521B708-9D80-46A3-9E58-A74ACF4E343E}
    === Logging stopped: 2012-07-08  12:01:46 ===
    MSI (s) (98:F8) [12:01:46:354]: Note: 1: 1729 
    MSI (s) (98:F8) [12:01:46:354]: Product: Microsoft Lync Server 2010, Core Components -- Configuration failed.
    
    MSI (s) (98:F8) [12:01:46:354]: Windows Installer reconfigured the product. Product Name: Microsoft Lync Server 2010, Core Components. 
    Product Version: 4.0.7577.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.
    
    MSI (s) (98:F8) [12:01:46:356]: Deferring clean up of packages/files, if any exist
    MSI (s) (98:F8) [12:01:46:356]: MainEngineThread is returning 1603
    MSI (s) (98:84) [12:01:46:362]: RESTART MANAGER: Session closed.
    MSI (s) (98:84) [12:01:46:362]: No System Restore sequence number for this installation.
    MSI (s) (98:84) [12:01:46:363]: User policy value 'DisableRollback' is 0
    MSI (s) (98:84) [12:01:46:363]: Machine policy value 'DisableRollback' is 0
    MSI (s) (98:84) [12:01:46:363]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (98:84) [12:01:46:364]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (98:84) [12:01:46:364]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (98:84) [12:01:46:364]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (98:84) [12:01:46:364]: Restoring environment variables
    MSI (s) (98:84) [12:01:46:373]: Destroying RemoteAPI object.
    MSI (s) (98:D4) [12:01:46:373]: Custom Action Manager thread ending.
    MSI (c) (20:64) [12:01:46:379]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (20:64) [12:01:46:380]: MainEngineThread is returning 1603
    === Verbose logging stopped: 2012-07-08  12:01:46 ===
    

    Any advice where to start in this? Thanks