Event ID 16: Windows Update Client ignoring proxy settings

8,587

Ended up disabling Automatic Updates from doing any automated checks. I now do checks, downloads, and installs completely manually at set maintenance intervals each month and since then, servers are whisper quiet.

Share:
8,587

Related videos on Youtube

gravyface
Author by

gravyface

Updated on September 18, 2022

Comments

  • gravyface
    gravyface almost 2 years

    Have a couple of locked down, standalone Windows 2008 R2 servers (not on a domain; no WSUS) that refuse to adhere to the proxy settings each morning at around 4:25AM EST with what I'm assuming is a probe to check for updates:

    Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

    Funny thing is, the "you have updates" balloon always appears when there's indeed updates and "Check for Updates" always works fine. It's just some errand, scheduled probes that ignore the proxy for some reason, hits the firewall, and emails me an alert.

    Really would like to quiet this down, but I'm at a loss as to where/why that's happening. Is there a bit I can flip in the registry to tell it to stop?

    EDIT

    Proxy is configured manually through Internet Explorer and as I've said, works fine.

    netsh winhttp show proxy returns the correct proxy settings as well.

    • growse
      growse over 12 years
      How are you setting the proxy? Through IE?
    • gravyface
      gravyface over 12 years
      In IE, and also through net sh for system-wide proxy settings.
    • dakira
      dakira over 12 years
      Any authentication on the proxy? NTLM in particular can be bothersome
    • Selivanov Pavel
      Selivanov Pavel over 12 years
      Is there something interesting in proxy logs about this server?
    • Paul Ackerman
      Paul Ackerman over 12 years
      I had this problem once with Websense. Had to do with the time on the appliance not matching the server performing updates. Fixed the time sync on the appliance to resolve the problem.
  • Garrett
    Garrett over 12 years
    Bounty expired while I was writing my post?... Dang...
  • gravyface
    gravyface over 12 years
    And clearly you didn't read the question thoroughly or you would've seen that I've (obviously) already configured the system proxy settings with winhttp set proxy.
  • Garrett
    Garrett over 12 years
    Well, Event ID 16 only happens when the settings are bad, authentication fails, or the network connection is broken. I suggest you engage Microsoft if you think you found a bug.
  • gravyface
    gravyface over 12 years
    Is this not the same as defining system-wide proxy settings with netsh winhttp?
  • Sven
    Sven over 12 years
    I am not sure. I have configured the Machine-based proxy and if I query the netsh winhttp setting, it tells me "Direct Access". Still all internet traffic flows through our proxy.