Facebook comment moderation tool

Question

I have just added the facebook comments plugin and I am seeing a first comment of a user.

But if I go to http://developers.facebook.com/tools/comments there isn't any recent comments.

Any clue?

Solution 1

You will want to make sure you've specified your Facebook App ID in the header section:

<meta property="fb:app_id" content="{YOUR_APP_ID}">

This will give administrators of your application in-line access (in my experience it takes a bit to show up, possibly due to caching).

Keep in mind that Facebook recommends this approach over doing an admins meta when using multiple boxes. From Facebook seen here, scroll to Moderation Tools:

If your site has many comments boxes, we strongly recommend you specify a Facebook app id as the administrator (all administrators of the app will be able to moderate comments). Doing this enables a moderator interface on Facebook where comments from all plugins administered by your app id can be easily moderated together.

You can access this comment tool by going to the following link, after inserting your APP ID:

https://developers.facebook.com/tools/comments?id={YOUR_APP_ID}&view=queue

Or by viewing the index here.

Solution 2

You will not be able to moderate any comment unless you add the following OpenGraph meta tag in your page's &ltmeta> section

<meta property="fb:admins" content="YOUR_FACEBOOK_USER_ID"/>

So please check your page source that you have added the above meta tag. Only then you will be able to moderate comments posted on your page.

Solution 3

I had this problem and it was resolved by having Facebook re-scrape the page using https://developers.facebook.com/tools/debug/. You can see the Open Graph tags on that page so if your fb:app_id isn't there, it's not connecting commenting plug in with your moderation app.

Solution 4

Also make sure the data-href attribute is set correctly. I was dynamically setting it and I was accidentally outputting the wrong domain. Once I corrected it, new comments now showed up in the comment moderation tool (though old comments vanished, since I was associating them with the wrong URL, haha).

View more solutions