Failed to load list of databases

Question

I want to connect to a remote database using Robomongo. I can connect to to database but an error says that:
Failed to load list of databases

What should I do?

Solution 1

It took me 7 days to figure it out. When I have upgraded to Robo 3T version 1.3. it started working just fine. My previous version was 1.2.

Good to know if you are having this issue.

Solution 2

In my experience, it is related to failed database user/password authentication. So probably your IP connection to server is successful but you failed to connect to db. I suggest to double check your database username/password and try again.

And better to show what is inside "Show error details".

Solution 3

Go to Connection Settings -> Authentication - Provide Database name, username, password - Now test the connection I ran into the same issue, then I provided the above info which solved my issue

Refer: (Vaibhav's post) Point 3.Populate DB name and username and password How to connect Robomongo to MongoDB

Solution 4

I have faced the same problem after updating the MongoDB version from 3.6 to 4.2 and previously I was using the Robo 3T version 1.2. So I just updated the Robo 3T version from 1.2 to 1.3 and it's started working again.

Solution 5

This is because whatever user you are connecting as does not have the privileges to list the databases.

https://docs.mongodb.com/manual/reference/built-in-roles/

Note that a user/role can connect and interact with a specific database/collection, but in order for Robomongo to list out the databases/collections, you need to let it connect to your database using a user that has listDatabases privileges.

check that your user has read/write & list all Databases privileges.

View more solutions

Comments

[ehsan shirzadi]

There is not any passwords available! Do I have to set a password?

[Gokhan Simsek]

Can you also share "Error Details", and which remote database are you using? For example for Mongo Atlas, you should define database user/password.

[ehsan shirzadi]

No details! only this error! the details says again the same error

[Gokhan Simsek]

There is error details, you are missing, you should click "Show error details"

[Radioreve]

did anyone solve this problem? cause i'm running into the same issue after setting up mongodb on a vps at digital ocean. I can connect remotely, i can connect through ssh tunnel too, but I can't connect normally. The authentication fails, and the details of the error is : "network error while attempting to run command 'buildInfo' ". I've tried everything..

[HMagdy]

u can use this to grant privileges stackoverflow.com/questions/22638258/create-superuser-in-mon‌​go

[Sourabh Bhagat]

you can write your solution as an answer, if you have resolved it (and mark it as accepted solution), so that others can see the way to solve this problem.

[nickelman]

This should really, really be upvoted more since this solved everything for me as well. No auth, no nothing, just connect to the exposed port and it worked. Thanks a lot.

[nickelman]

This is as well as storagemode11 answer the answer to solve this issue.

[nam]

Saving my life in 2020. Thanks!! :)

[Exodium]

This works like a charm! Thank you! This answer should be Accepted and Upwoted!

[Amin Shojaei]

my robomongo was 0.9 version because I installed it from the Snap store!

[TamingofTheShru]

This answer is from god himself. Also, what the actual heck Robo 3T :/