Filezilla doesn't connect to my ftp but I can connect to ftp using same details in Windows explorer or browser

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There are two things I'd suggest trying which might explain the difference:

  1. First try changing Filezilla from PASV / PASSIVE mode to ACTIVE mode.
  2. If that doesn't work, try connecting without encryption in Filezilla (unencrypted FTP may be what Windows explorer is using but Filezilla appears to be using TLS encryption). I recommend using encryption for FTP, but I'm just listing what might be a difference.
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Computer User

Updated on September 18, 2022

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  • Computer User
    Computer User over 1 year

    Filezilla does not connect to my ftp but I can connect to ftp using same details in Windows explorer or browser using ftp://ftp.xxxxx.com

    Log is:

    2015-10-05 22:31:27 6908 1 Status: Resolving address of ftp.xxxxx.com
    2015-10-05 22:31:27 6908 1 Status: Connecting to 50.87.57.52:21...
    2015-10-05 22:31:27 6908 1 Status: Connection established, waiting for welcome message...
    2015-10-05 22:31:27 6908 1 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    2015-10-05 22:31:27 6908 1 Response: 220-You are user number 5 of 1000 allowed.
    2015-10-05 22:31:27 6908 1 Response: 220-Local time is now 11:01. Server port: 21.
    2015-10-05 22:31:27 6908 1 Response: 220-This is a private system - No anonymous login
    2015-10-05 22:31:27 6908 1 Response: 220-IPv6 connections are also welcome on this server.
    2015-10-05 22:31:27 6908 1 Response: 220 You will be disconnected after 15 minutes of inactivity.
    2015-10-05 22:31:27 6908 1 Command: AUTH TLS
    2015-10-05 22:31:27 6908 1 Response: 234 AUTH TLS OK.
    2015-10-05 22:31:27 6908 1 Status: Initializing TLS...
    2015-10-05 22:31:28 6908 1 Status: Verifying certificate...
    2015-10-05 22:31:28 6908 1 Status: TLS connection established.
    2015-10-05 22:31:28 6908 1 Command: USER [email protected]
    2015-10-05 22:31:28 6908 1 Response: 331 User [email protected] OK. Password required
    2015-10-05 22:31:28 6908 1 Command: PASS *********
    2015-10-05 22:31:29 6908 1 Response: 230 OK. Current restricted directory is /
    2015-10-05 22:31:29 6908 1 Command: SYST
    2015-10-05 22:31:29 6908 1 Response: 215 UNIX Type: L8
    2015-10-05 22:31:29 6908 1 Command: FEAT
    2015-10-05 22:31:29 6908 1 Response: 211-Extensions supported:
    2015-10-05 22:31:29 6908 1 Response:  EPRT
    2015-10-05 22:31:29 6908 1 Response:  IDLE
    2015-10-05 22:31:29 6908 1 Response:  MDTM
    2015-10-05 22:31:29 6908 1 Response:  SIZE
    2015-10-05 22:31:29 6908 1 Response:  MFMT
    2015-10-05 22:31:29 6908 1 Response:  REST STREAM
    2015-10-05 22:31:29 6908 1 Response:  MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
    2015-10-05 22:31:29 6908 1 Response:  MLSD
    2015-10-05 22:31:29 6908 1 Response:  AUTH TLS
    2015-10-05 22:31:29 6908 1 Response:  PBSZ
    2015-10-05 22:31:29 6908 1 Response:  PROT
    2015-10-05 22:31:29 6908 1 Response:  ESTA
    2015-10-05 22:31:29 6908 1 Response:  PASV
    2015-10-05 22:31:29 6908 1 Response:  EPSV
    2015-10-05 22:31:29 6908 1 Response:  SPSV
    2015-10-05 22:31:29 6908 1 Response:  ESTP
    2015-10-05 22:31:29 6908 1 Response: 211 End.
    2015-10-05 22:31:29 6908 1 Status: Server does not support non-ASCII characters.
    2015-10-05 22:31:29 6908 1 Command: PBSZ 0
    2015-10-05 22:31:30 6908 1 Response: 200 PBSZ=0
    2015-10-05 22:31:30 6908 1 Command: PROT P
    2015-10-05 22:31:30 6908 1 Response: 200 Data protection level set to "private"
    2015-10-05 22:31:30 6908 1 Status: Connected
    2015-10-05 22:31:30 6908 1 Status: Retrieving directory listing...
    2015-10-05 22:31:30 6908 1 Command: PWD
    2015-10-05 22:31:30 6908 1 Response: 257 "/" is your current location
    2015-10-05 22:31:30 6908 1 Command: TYPE I
    2015-10-05 22:31:30 6908 1 Response: 200 TYPE is now 8-bit binary
    2015-10-05 22:31:30 6908 1 Command: PASV
    2015-10-05 22:31:31 6908 1 Response: 227 Entering Passive Mode (50,87,57,52,176,86)
    2015-10-05 22:31:31 6908 1 Command: MLSD
    2015-10-05 22:31:51 6908 1 Error: Connection timed out after 20 seconds of inactivity
    2015-10-05 22:31:51 6908 1 Error: Failed to retrieve directory listing
    2015-10-05 22:31:51 6908 1 Status: Disconnected from server
    2015-10-05 22:31:51 6908 1 Status: Resolving address of ftp.xxxxx.com
    2015-10-05 22:31:51 6908 1 Status: Connecting to 50.87.57.52:21...
    2015-10-05 22:31:51 6908 1 Status: Connection established, waiting for welcome message...
    2015-10-05 22:31:51 6908 1 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    2015-10-05 22:31:51 6908 1 Response: 220-You are user number 6 of 1000 allowed.
    2015-10-05 22:31:51 6908 1 Response: 220-Local time is now 11:01. Server port: 21.
    2015-10-05 22:31:51 6908 1 Response: 220-This is a private system - No anonymous login
    2015-10-05 22:31:51 6908 1 Response: 220-IPv6 connections are also welcome on this server.
    2015-10-05 22:31:51 6908 1 Response: 220 You will be disconnected after 15 minutes of inactivity.
    2015-10-05 22:31:51 6908 1 Command: AUTH TLS
    2015-10-05 22:31:51 6908 1 Response: 234 AUTH TLS OK.
    2015-10-05 22:31:51 6908 1 Status: Initializing TLS...
    2015-10-05 22:31:52 6908 1 Status: Verifying certificate...
    2015-10-05 22:31:52 6908 1 Status: TLS connection established.
    2015-10-05 22:31:52 6908 1 Command: USER [email protected]
    2015-10-05 22:31:52 6908 1 Response: 331 User [email protected] OK. Password required
    2015-10-05 22:31:52 6908 1 Command: PASS *********
    2015-10-05 22:31:53 6908 1 Response: 230 OK. Current restricted directory is /
    2015-10-05 22:31:53 6908 1 Status: Server does not support non-ASCII characters.
    2015-10-05 22:31:53 6908 1 Command: PBSZ 0
    2015-10-05 22:31:53 6908 1 Response: 200 PBSZ=0
    2015-10-05 22:31:53 6908 1 Command: PROT P
    2015-10-05 22:31:53 6908 1 Response: 200 Data protection level set to "private"
    2015-10-05 22:31:53 6908 1 Status: Connected
    2015-10-05 22:31:53 6908 1 Status: Retrieving directory listing...
    2015-10-05 22:31:53 6908 1 Command: PWD
    2015-10-05 22:31:54 6908 1 Response: 257 "/" is your current location
    2015-10-05 22:31:54 6908 1 Command: TYPE I
    2015-10-05 22:31:54 6908 1 Response: 200 TYPE is now 8-bit binary
    2015-10-05 22:31:54 6908 1 Command: PASV
    2015-10-05 22:31:54 6908 1 Response: 227 Entering Passive Mode (50,87,57,52,180,60)
    2015-10-05 22:31:54 6908 1 Command: MLSD
    2015-10-05 22:32:14 6908 1 Error: Connection timed out after 20 seconds of inactivity
    2015-10-05 22:32:14 6908 1 Error: Failed to retrieve directory listing
    
    • Martin Prikryl
      Martin Prikryl over 8 years
      Do you have an access to server-side logs? Can you show us a log for the session from Windows Explorer/browser?
  • Ƭᴇcʜιᴇ007
    Ƭᴇcʜιᴇ007 over 8 years
  • Computer User
    Computer User over 8 years
    Plain non-encrypted FTP worked. Thanks a lot.