Getting "Chrome didn't shut down correctly." on a Chromebook

Question

I have been getting the “Chrome didn't shut down correctly.” message on my Chromebook for over a month when signing on. After clicking on the Restore button to restart the previous session of the Google Chrome browser, I would then "gracefully exit" by logging out of any web apps and then closing the tabs/browser, only to be greeted by the same message when I started up Chrome again. I've even tried repeating the same process and then closed any other apps, signed outed as a user and turned off the Chromebook. But when I turned on the device and start up Chrome, I get the same message. Any suggestions? I've got many bookmarks in Chrome and don't know how they are stored on the Chromebook so I have been hesitant to attempt resetting to default settings as was suggested on Windows OS solutions.

Solution

I fixed the problem: (1) Click the Chrome Tab (the 3 line icon) on the upper right. (2) Click on "help". (3) Click on "report an issue". When I did this the screen went blank. (4) I signed out and then re-signed in. For the first time in over a month, Chrome opened directly on my designated start-up page, and I did not get the message "Chrome didn't shut down correctly."

Comments

[clhy]

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[user273401]

The only permanent solution was to Powerwash the Chromebook. This cleared up a corruption that had been caused by adding the savefrom.net app to Chrome. Simply removing the app did not help; I had to do a Powerwash. I see the savefrom.net app can no longer be added to Chrome.