Google Play error "Error while retrieving information from server [DF-DFERH-01]"

Question

I'm just finishing a game for android and I'm testing out the in app purchase functions. I'm sending testing using android.test.purchased

It was working fine until a few hours ago. But now when I click the "accept and buy" in google play, the store gives the error.

Google play error "Error while retrieving information from server [DF-DFERH-01]"

Does anyone know what this error means?

Solution 1

Try this, as it solved in my case on a Samsung mobile phone:

1. Open the "Google Play" app and press the home button to return

2. Go to Settings → Applications → Manage Applications

3. Select the "ALL" tab, Search for "Google Play Store" and press it to open.

4. Press "Force stop"

5. Press "Clear cache"

6. Press "Clear Data"

7. Now Open Play Store and it will work normally.

If the above steps does not help then try the following as well:

1. Go to Settings → Applications → Manage Applications

2. Select the "ALL" tab, Search for "Google Services Framework" and press it to open.

3. Press "Force stop"

4. Press "Clear cache"

5. Press "Clear Data"

Solution 2

This is a reported bug with Google: Bug Report. It seems to be related with Google's servers and is very intermittent. IE, you'll notice how all the comments revolve around a few specific days. Haven't been able to fix it myself, but the one comment suggests trying the following:

1. Shutdown your device.
2. Remove your sim card.
3. Turn on your device.
4. Connect your device to a non-local (PR) server, like ATT, TMobile, Spring. If you have a friend ask for a wifi thetering.
5. Open the Play Store.
6. Shutdown and re-install the sim card.
7. Turn on.

It seems this error is only related to the static responses from Google. Using real product IDs don't suffer from this problem.

Update: My answer here is pretty old and the InApp purchase library has changed quite a bit since. Refer to @Ehsan Sajjad answer instead.

Solution 3

It works for me.....

I went to the settings on my phone and deleted my gmail account then re-added and synced the account and it worked for me.

settings>accounts>delete account settings>accounts>add account>sync and follow screen prompts

hope it works for you, i was receiving the df-dferh-01 error as well and couldnt buy in app purchases and this did the trick

Solution 4

I had the same issue because of an incorrect product sku.

I was using android.test.purchase instead of android.test.purchased.

Solution 5

Issue resolved after installing Google Play Services (NEVER needed them until now, removed because used too many resources on my Android 2.3), and do the following steps:

From Ryan Lestage on Google+:

1. Clear data for the following apps:

   • Play Store
   • Download Manager
   • Google Services Framework

2. Restart your phone.

3. Fire up the Play Store app.
4. Wait for the device to show again on the web Play Store. It will appear under Settings > Devices. It may take a half-hour to several hours to appear.

When your phone has shown up in the Play Store with the date registered as today's date, proceed with the next steps, but not before.

1. Open Google Settings from your device's apps menu.
2. Touch Android Device Manager.
3. Uncheck Allow remote factory reset.
4. Go to your device's main Settings menu, then touch Apps > All > Google Play services.
5. Touch Clear Data. Note that this action doesn't remove personal data.
6. Go back to Google Settings and select Allow remote factory reset.
7. Restart your device.

View more solutions

Comments

[Jay Soyer]

Seems this error is only related to the static responses from Google. One things for sure, they sure do make this whole InApp purchasing system a pain in the butt to test with.

[Pooks]

I confirm that the problem was not observed when I switched to testing with the actual product ID instead of the static response test items.

[Leo]

after uninstalling update Google Play Store goes and install them back again. The setting about auto-updating apps doesn't have any effect. Looks like the update already downloaded on the device so Google Play updates itself without asking. Could be a good thing to try otherwise, the problem definitely appeared after one of the updates

[Hunter-Orionnoir]

Worked! Adding these steps to our official in app troubleshooting guide... ;) This kept popping up now and again in early testing... I have to go look up exactly what the clearing data does. My cache was empty at the time (brand new device, Google Play never worked on it yet.)

[Ehsan Sajjad]

@Hunter Clear Data clears application db and other app related stuff resets

[SaxDaddy]

@EhsanSajjad: Brilliant! New phone wouldn't connect and it was driving me mad. Thanks.

[Edward Falk]

Worked for HTC sprint phone

[Binoj Antony]

Worked on Nexus 7 2013, Thanks!

[MilanPanchal]

Also Worked on ASUS Phone

[Dhaval]

It worked for me! However couldn't get any logic behind it.

[Ehsan Sajjad]

@Dhaval sometimes the application process or cache has some issues which causes the play store not able to connect, so clearing data and cache kind of restes the google play to as it was when you first time ran google play store app., so it kind of factory reset of google play store app

[marcolopes]

I have error [df-dla-15] and this does not resolve. Tried all i could think off (problem just started this week without any change to the phone)

[marcolopes]

No luck with error [df-dla-15]. Deleted account manually, re-added, no luck :-\

[rahulthakur319]

This worked for me! Simply uninstall the app which is throwing this error and download it again from PlayStore

[rahulthakur319]

@marcolopes: Ty this - Simply uninstall the app which is throwing this error and download it again from PlayStore. This worked for me

[Maxwell]

These kind of bugs can be the hardest bugs to solve. :)

[Ryan Williams]

For Samsung Devices Settings > Apps > Google Play Store > Force Stop then Settings > Apps > Google Play Store > Storage > Clear Data

[Mateus Viccari]

I facepalmed myself sometimes after your solution worked.

[Lindsay-Needs-Sleep]

Uninstalling the google play store updates does indeed work for me. For the few seconds until it updates again. Version 14.6.15-all [0] is the troublesome version for me.

[kol]

To make this work, I also had to clear the data of Google Services Framework.

[ikaerom]

Please also add "Method 3: Resetting Google Account" from appuals.com/google-play-store-error-df-dferh-01 if the above steps fail (which they might).

[Rohit Singh]

Neither solution solved this issue on Samsung J6. :(

[jari]

@RohitSingh What a crazy coincidence. It worked on my Pixel 4a but also didn't work on my Samsung J6. Did you remember if you ever got it to work? Update: Just as I typed that I got it working. Switched to a hotspot hosted by my Pixel 4a, didn't work. Switched back to WiFi, worked. This is insane...

[Rohit Singh]

@LittleBoxOfChicken Honestly I don't remember how I got it working. But yes eventually it did work for me.