How do I solve invalid credentials or usernames when connecting to Remote Desktop on Windows 10?

Question

It works on my local account but not when I connect my Microsoft Windows Account.

Remote Desktop Settings:

Port 3389 is open:

• Tried both my Local IP as well as my public IP for the PC Name.

• MicrosoftAccount\[email protected] for the (DOMAIN/user)

• I've even reset my Microsoft account password and have verified it's the correct one.

• I verified my Windows Firewall Inbound Rules.

• When I use the Microsoft Remote Desktop Assistant it just gives my local IP/username info which is what I tried above.. same as the whoami output.

• My network is indeed set to private.

I tried to connect via my Phone/laptop both ON the Wi-Fi using my local IP and disconnected from WiFi (LTE) using the public IP. Just says, "The user name or password did not work" or "Invalid Credentials."

Any ideas?

Solution

Step 1: Ensure you have a local account on the computer you are trying to access.

Step 2: Make sure that account is in the list of users (screenshot above)

Step 3: Enabling remote desktop means you must have a password that conforms to 8 characters minimum, one number, one capital and one non-alpha-numeric.

After confirming you have done all that correctly you will be able to login. As you can already see the login screen the problem has nothing to do with your firewall.

Comments

[I say Reinstate Monica]

There is no password length or complexity requirement for RDP. There just has to be a password.