HP Code 341 "Physical Drive State: Predictive failure. This physical drive is predicted to fail soon."
Assuming that all 5 new HDs are of the correct type, it's extremely unlikely that all of them are faulty. We've had a similar problem of an HP ProLiant NAS with new disks constantly failing, and we solved it by replacing the disk controller.
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Magnus Eriksson
Updated on September 18, 2022Comments
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Magnus Eriksson over 1 year
this is my first post so bear with me here :-)
Background: I have a RAID5 setup with 4 disks that have been working perfect for years. After one drive failed, I installed new drives which where rebuilding but it will mark new drives as smart status fail.
Hardware: HP Proliant ML350 G6, 6Gb RAM, Xeon E5620, BIOS D22 Windows server 2008R2 (updated) Smart Array P410i 4x 300Gb SAS disks 10k
Situation: I bought 6 new hard drives and during rebuild of the array it gets smart status failed. I have tried 5 out of 6 drives and all get the same error.
What I have done: Updated to latest FW for the raid controller and a couple of the hard drives.
I tried to set up another logical drive with raid1 using two of these new drives to test them and it worked without any problem.
All drives have been inserted and taken out during power-on.
Thoughts and questions: Could really all 5 be broken?
Is there any way to clear the smart-fail status?
Here is a fresh taken report from the ACU: https://dl.dropboxusercontent.com/u/15772069/report-4bef4a9c-00000cf8-00000000.zip , the important-looking bit of which says:
ACU Version 8.70.9.0 Diagnostic Module Version 5.2.64.0 INFOMGR Version 6.0.1.0 Time Generated Monday November 23, 2015 9:22:40AM Device Summary: Smart Array P410i in Embedded Slot Consolidated Error Report: Controller: Smart Array P410i in Embedded Slot Device: Physical Drive 1I:1:2 Message: The physical drive has failed. Controller: Smart Array P410i in Embedded Slot Device: Physical Drive 2I:1:6 Message: Physical Drive State: Predictive failure. This physical drive is predicted to fail soon. Controller: Smart Array P410i in Embedded Slot Device: Physical Drive 2I:1:7 Message: Physical Drive State: Predictive failure. This physical drive is predicted to fail soon. Report for Smart Array P410i in Embedded Slot --------------------------------------------- Smart Array P410i in Embedded Slot : Device Error Report Device Severity Error --------------------- -------- ---------------------------------------------------------------------------------------- Physical Drive 1I:1:2 Critical The physical drive has failed. Physical Drive 2I:1:6 Warning Physical Drive State: Predictive failure. This physical drive is predicted to fail soon. Physical Drive 2I:1:7 Warning Physical Drive State: Predictive failure. This physical drive is predicted to fail soon.
I replaced the drives with another batch and now it seems that smart staus is ok but sometimes Windows complains about faulty blocks or so. :S
These 6 new drives with smart status fail is now inside another server. It is a ML350 G6 with Latest firmware on the P410i controller and also the drives(I think). I have put all 6 drives into a new RAID5 drive and just initialized it finished. It seems working very well but still smart status fail.
I did a CTRL ALL SHOW CONFIG DETAIL, and here is the output. Is there any way of reset the smart staus or so?
Smart Storage Administrator CLI 2.60.18.0Detecting Controllers...Done. Type "help" for a list of supported commands. Type "exit" to close the console.
` => ctrl all show config detail
Smart Array P410i in Slot 0 (Embedded) Bus Interface: PCI Slot: 0 Serial Number: 5001438005EDDF40 Cache Serial Number: PACCQ9SY70JU Controller Status: OK Hardware Revision: C Firmware Version: 6.64-0 Rebuild Priority: Medium Expand Priority: Medium Surface Scan Delay: 15 secs Surface Scan Mode: Idle Parallel Surface Scan Supported: No Queue Depth: Automatic Monitor and Performance Delay: 60 min Elevator Sort: Enabled Degraded Performance Optimization: Disabled Inconsistency Repair Policy: Disabled Wait for Cache Room: Disabled Surface Analysis Inconsistency Notification: Disabled Post Prompt Timeout: 0 secs Cache Board Present: True Cache Status: Permanently Disabled Cache Status Details: The cache is disabled because one or more attached batteries are not supported by the currently running firmware. Cache Ratio: 25% Read / 75% Write Drive Write Cache: Disabled Total Cache Size: 256 MB Total Cache Memory Available: 144 MB No-Battery Write Cache: Disabled Cache Backup Power Source: Batteries Battery/Capacitor Count: 1 Battery/Capacitor Status: Failed (Replace Batteries) SATA NCQ Supported: True Number of Ports: 2 Internal only Driver Name: HpSAMD.sys Driver Version: 8.0.4.0 PCI Address (Domain:Bus:Device.Function): 0000:04:00.0 Host Serial Number: CZJ941003H Sanitize Erase Supported: False Primary Boot Volume: None Secondary Boot Volume: None
Port Name: 1I Port ID: 0 Port Connection Number: 0 SAS Address: 5001438005EDDF40 Port Location: Internal
Port Name: 2I Port ID: 1 Port Connection Number: 1 SAS Address: 5001438005EDDF44 Port Location: Internal
Internal Drive Cage at Port 1I, Box 1, OK
Power Supply Status: Not Redundant Drive Bays: 4 Port: 1I Box: 1 Location: InternalPhysical Drives physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS HDD, 300 GB, Predictive Failure) physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS HDD, 300 GB, Predictive Failure) physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SAS HDD, 300 GB, Predictive Failure)
Internal Drive Cage at Port 2I, Box 1, OK
Power Supply Status: Not Redundant Drive Bays: 4 Port: 2I Box: 1 Location: InternalPhysical Drives physicaldrive 2I:1:5 (port 2I:box 1:bay 5, SAS HDD, 300 GB, Predictive Failure) physicaldrive 2I:1:6 (port 2I:box 1:bay 6, SAS HDD, 300 GB, Predictive Failure) physicaldrive 2I:1:7 (port 2I:box 1:bay 7, SAS HDD, 300 GB, Predictive Failure)
Array: A Interface Type: SAS Unused Space: 0 MB (0.0%) Used Space: 1.6 TB (100.0%) Status: OK Array Type: Data
Logical Drive: 1 Size: 1.4 TB Fault Tolerance: 5 Heads: 255 Sectors Per Track: 32 Cylinders: 65535 Strip Size: 64 KB Full Stripe Size: 320 KB Status: OK Caching: Disabled Parity Initialization Status: Initialization Completed Unique Identifier: 600508B1001030354544444634300500 Disk Name: \\.\PhysicalDrive0 (Disk 0) (Bus: 0,Target: 4,Lun: 0) Mount Points: Offline 500 MB Partition Number 1, C:\ 146.0 GB Partition Number 2, D:\ 1.2 TB Partition Number 3 Logical Drive Label: A0017FDF5001438005EDDF40CEA0 Drive Type: Data LD Acceleration Method: All disabled physicaldrive 1I:1:1 Port: 1I Box: 1 Bay: 1 Status: Predictive Failure Drive Type: Data Drive Interface Type: SAS Size: 300 GB Drive exposed to OS: False Logical/Physical Block Size: 512/512 Rotational Speed: 10000 Firmware Revision: HPDG Serial Number: 6SE52A2P0000B213CFP2 WWID: 5000C500437249DD Model: HP EG0300FAWHV Current Temperature (C): 33 Maximum Temperature (C): 62 PHY Count: 2 PHY Transfer Rate: 6.0Gbps, Unknown Sanitize Erase Supported: False Shingled Magnetic Recording Support: None physicaldrive 1I:1:2 Port: 1I Box: 1 Bay: 2 Status: Predictive Failure Drive Type: Data Drive Interface Type: SAS Size: 300 GB Drive exposed to OS: False Logical/Physical Block Size: 512/512 Rotational Speed: 10000 Firmware Revision: HPDG Serial Number: 6SE51A8S0000B213BAGM WWID: 5000C5004371B7C5 Model: HP EG0300FAWHV Current Temperature (C): 33 Maximum Temperature (C): 68 PHY Count: 2 PHY Transfer Rate: 6.0Gbps, Unknown Sanitize Erase Supported: False Shingled Magnetic Recording Support: None physicaldrive 1I:1:3 Port: 1I Box: 1 Bay: 3 Status: Predictive Failure Drive Type: Data Drive Interface Type: SAS Size: 300 GB Drive exposed to OS: False Logical/Physical Block Size: 512/512 Rotational Speed: 10000 Firmware Revision: HPDG Serial Number: 6SE519840000B212DHLM WWID: 5000C500437278E1 Model: HP EG0300FAWHV Current Temperature (C): 31 Maximum Temperature (C): 63 PHY Count: 2 PHY Transfer Rate: 6.0Gbps, Unknown Sanitize Erase Supported: False Shingled Magnetic Recording Support: None physicaldrive 2I:1:5 Port: 2I Box: 1 Bay: 5 Status: Predictive Failure Drive Type: Data Drive Interface Type: SAS Size: 300 GB Drive exposed to OS: False Logical/Physical Block Size: 512/512 Rotational Speed: 10000 Firmware Revision: HPDG Serial Number: 6SE521XZ0000B213B62Z WWID: 5000C50043760E91 Model: HP EG0300FAWHV Current Temperature (C): 32 Maximum Temperature (C): 63 PHY Count: 2 PHY Transfer Rate: 6.0Gbps, Unknown Sanitize Erase Supported: False Shingled Magnetic Recording Support: None physicaldrive 2I:1:6 Port: 2I Box: 1 Bay: 6 Status: Predictive Failure Drive Type: Data Drive Interface Type: SAS Size: 300 GB Drive exposed to OS: False Logical/Physical Block Size: 512/512 Rotational Speed: 10000 Firmware Revision: HPDG Serial Number: 6SE519140000B213A6SG WWID: 5000C5004371FB05 Model: HP EG0300FAWHV Current Temperature (C): 33 Maximum Temperature (C): 67 PHY Count: 2 PHY Transfer Rate: 6.0Gbps, Unknown Sanitize Erase Supported: False Shingled Magnetic Recording Support: None physicaldrive 2I:1:7 Port: 2I Box: 1 Bay: 7 Status: Predictive Failure Drive Type: Data Drive Interface Type: SAS Size: 300 GB Drive exposed to OS: False Logical/Physical Block Size: 512/512 Rotational Speed: 10000 Firmware Revision: HPDG Serial Number: 6SE5194L0000B213BC7W WWID: 5000C50043720255 Model: HP EG0300FAWHV Current Temperature (C): 31 Maximum Temperature (C): 60 PHY Count: 2 PHY Transfer Rate: 6.0Gbps, Unknown Sanitize Erase Supported: False Shingled Magnetic Recording Support: NoneSEP (Vendor ID PMCSIERA, Model SRC 8x6G) 250 Device Number: 250 Firmware Version: RevC WWID: 5001438005EDDF4F Vendor ID: PMCSIERA Model: SRC 8x6G
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Here is a fresh ADUreport too after init is done: https://dl.dropboxusercontent.com/u/15772069/ADUReport%20after%20init.zip
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MadHatter over 8 yearsFrom whom did you buy the new HDDs? That is, are they proper HP parts, or did you buy six drives that seemed to be about the right thing?
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ewwhite over 8 yearsPlease post the output of thehpssacliorhpacuclitool:ctrl all show config detail- You will want to update the firmware of all the drives as well. -
Magnus Eriksson over 8 yearsAll new drives was hp original parts new in anti static bags. Unfortunately they had been put together in a large box with too little packing material if you ask me. So they might got broken during shipping. I will get back soon with detail config as asked. Just fyi: Bay 1-4 is the original bays for the raid drives.
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Magnus Eriksson over 8 yearsI have made an diagnostic report above and put in on Dropbox, isnt the configuration embedded in that very detailed report?
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Magnus Eriksson over 8 yearsI might have ordered the wrong disks, I think they old one are Dual port and new one single port or vice versa. Could that be the problem?
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ewwhite over 8 years@MagnusEriksson No, dual-port and single-port are compatible when used inside of a server.
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FooBee over 7 yearsPlease don't add new information as an answer, instead edit your post. And please use the formatting tools to make it easily readable.
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Magnus Eriksson over 8 yearsTHe original drives is HP EG0300FBDBR and the new ones is EG0300FAWH. Is that compatible?
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dr_ over 8 yearsThey seem to have the same specs, however it'd be better to ask HP support about this, giving them the model of your ProLiant NAS. -
Magnus Eriksson over 8 yearsI am about now to test the final one of six that I ordered. I have also bought 4 other drive from other place which are exactly the same model as original. Will get back with how it goes.
