HP ProLiant DL380 Gen9 : does not detect USB keyboard/Mouse after legacy BIOS boot up

hp hp-proliant usb keyboard-video-mouse
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Sometimes KVMs can be problematic on HP servers... Especially cheap KVM switches. Please check this post and follow the troubleshooting decision matrix:

HP ProLiant DL360 G7 hangs at "Power and Thermal Calibration" screen

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willll
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willll

Updated on September 18, 2022

Comments

  • willll
    willll almost 2 years

    I have a HP proliant DL380 gen 9 which was working just fine, but after a reboot both the USB keyboard and mouse are no longer detected after the legacy BIOS startup.

    I tried to use them directly connected to the server, and to go through the iLO card, but it does not respond.

    To me, I have to proceed to a factory reset, but maybe there is another way ?

    • willll
      willll over 8 years
      Yes I am using a KVM, it worked fine until now, I will remove it from the equation.
    • Matt
      Matt over 8 years
      Which USB slots are in use? Sometimes front/back can make a difference, though normally only when flashing BIOS.
  • willll
    willll over 8 years
    Once the KVM gone, the keyboard worked. Thx !

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