iTunesConnect: cannot transfer app because of "You must turn off TestFlight beta testing for the app that you want to transfer"

Question

Below you can see that testing for external testers are turned off:

same for internal testing:

but when I transfer app, one of the criterias are not met:

Why?

Solution 1

I had the exact same issue, resolved by removing all Tester and Build from the TestFlight as discussed above also (!important) remove everything fields at the App Information - Test Information.

Solution 2

For me it was localised test descriptions. Make sure you check that drop down list on the right and clear out info for all languages.

Solution 3

I've search for a long time and to me this worked:

1. Clean all builds inside: My Apps --> App Name --> TestFlight
2. Go to: Itunes Connect --> Users and Roles --> Tab "TestFlight Beta Testers" and click in the name from another user that isn't you.
3. Save.
4. Go back to the App in Itunes Connect: "Itunes Connect --> App Name --> Transfer App" and attempt to transfer again by clicking in "Transfer App".

To me this works. Hope help someone.

Solution 4

i had the same issue i deleted (mark expired) all the versions of app testing version in App TestFlight section and done the trick for me ;) attach is the screen shot of activity.

Solution 5

Another possible reason:

When you delete all test information from TestFlight, make sure you delete it for every language. In the testinformation page, select every localised language and check if the form is empty.

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