Mendeley 1.19.3 plug-in does not work after Microsoft Word 16.21 update

Question

Today I updated Microsoft Word (for Mac) to the 16.21 version, then I realised that the Mendeley (1.19.3) Word plug-in does not work anymore, i.e. I cannot work with the reference system on a Word's file.

Here the error I get from Mendeley:

error's screenshot

I tried to re-install the Mendeley plug-in but I still get the same error.

How can I solve this?

Any help would be much appreciated.

Solution

I found that the second solution here has worked for me on macos Mojave.

1. Ignore the initial error message and click on the References tab.
2. This should bring up a second error message about Visual Basic for Applications, click on Debug.
3. On the left-hand menu click MacIpcClient
4. Find and Replace all within the file which opens: replace "libc.dylib" with "/usr/lib/libc.dylib"
5. Save (floppy disk icon in the top left)
6. Restart Word.

Comments

[1000111000]

hi, please have a look if you can superuser.com/questions/1404812/…

[ovid]

I seem to have the same version of Word, Mendeley and macOS as you and this worked for me. Maybe one of the other solutions at answers.microsoft.com/en-us/msoffice/forum/all/… can help? However, Mendeley are aware of the issue and working on a fix: service.elsevier.com/app/answers/detail/a_id/28441/supporthu‌​b/…

[ovid]

Did perhaps this work for you when you were on Mojave macOS 10.14.2 but recently you updated to 10.14.3? Because in response to your question I checked and found I had to reapply the above fix, and last night I updated from 10.14.2 to 10.14.3. So for me it still works, I just had to do it again, as I suspect Word somehow reverted to the default settings during the OS update.

[1000111000]

Thanks I am currently downgrading to High Sierra...

[n1000]

@1000111000 Link is dead