Microsoft InfoPath "Outlook must be set as default e-mail program"

Question

When I try to publish an InfoPath 2007 form, I get the following message:

To use this feature, Microsoft Office 2007 must be set as the default e-mail program.

However, Outlook is configured as default e-mail program already. Any ideas?

I verified that Microsoft Outlook is the default e-mail program in two ways:

• I went to Control Panel > Internet Settings -> ... -> Default Programs
• I tried and entered mailto:myown-e-mail-address in Firefox and it opened Outlook.

Solution

I've had this same problem recently and have also looked online for solutions, without much success. Here are a few ones worth considering:

• Run repair on your Office 2007 (instructions can be found here)
• Verify that Outlook is really your default mail client. To do this, go to Control Panel > Network and Internet > Internet Options > Manage browser add-ons > Programs> Internet Programs.
• If all else fails, try closing Outlook when sending your forms in InfoPath.

Comments

[chiccodoro]

Thanks, Melissa. I did verify that Outlook is the default (updated my question). I will try the "close Outlook" trick and the repair-office approach and see whether it helps. (I'll not be able to do that before March though...)