No TestFlight invite email gets sent for internal users

Question

I set up my application for TestFlight. For external users it is waiting for review. But if I want to invite internal users, I select them and press invite. iTunes Connects says they are invited now, but none of the invited emails gets an invitation email.

Do you know what I am doing wrong?

Solution 1

For new builds on the same version, once the build becomes available, I had to turn OFF testing for that version and immediately turn it back on. This instantly sent an Update notification to TestFlightApp, emailed the testers, and allowed users install the new build.

Solution 2

This is an outstanding bug. A report has been filed, see details below. To get Apple to address this issue sooner, please submit a similar report through https://bugreport.apple.com

Solution 3

I've been round and round on this as well. What finally worked for me was to clear the internal tester status on the user, double check that the account was removed from the Internal / External list and then re-enable tester status for the user. Invite as an internal tester then worked for that user.

Solution 4

You have to fill the "What to Test" section. After you will be able to send invites for internal members.

Solution 5

I needed to resend the invitation email to an internal tester. The following work for me:

deselect the invited tester and save. this remove the invite. re-select the same tester and save. this added the tester and re-send the email.

Also, you have to click on the link in the email to see the update. Otherwise, the TestFlight app still shows no app available until you click on the link. I found the email was in the spam folder in the first place ...

View more solutions

Comments

[Tim Sneed]

This did not work for me. I also noticed I am unable to remove external testers that were added inadvertently. mutters something about it just working

[Nathan Kot]

hmmm i seem to be able to remove external users though, yeahhh something just doesn't feel right with the new test flight stuff, invited a friend to be internal tester and when they login to itunes connect it says something about a completely different app

[CaptainCOOLGUY]

I can confirm that I have the same problems as user3605993 and Tim Sneed related to TestFlight. Is this thing completely broken?

[Martin]

Awesome! This worked perfectly, thanks. It seems to be still some nasty bugs on Apple Testflight for now...

[David Wong]

This worked. Feels like the TestFlight Beta should have been put through a beta!

[Joe]

Agreed, I always have to turn off TestFlight Beta Testing and then toggle it back on. At that point the build I had just posted will trigger a push notification to my phone for testing.

[jimbobuk]

This worked for me too! I'd gotten stuck making a new version of my app. From 0.1 to 0.1.1, the way this broke into a new section on the site had me confused. Turning test flight beta testing on for my 0.1.1 build automatically turned it off on my previous 0.1 build. But left me needing to invite users again.. It was all broken till i toggled the testing on and off again on my 0.1.1 version. All very confusing.

[zaph]

How do I deselect the invited tester?

[Graham Dawson]

This worked, but does have a side effect of deleting the "TestFlight Beta Information" What To Test as well as Beta App Review Information - so don' forget to re-enter that after each new build.

[Olie]

I'm not seeing the TestFlight Beta Testing (?) switch. Where is it? Is it only available if I do something else? I'm sort of blocked at the starting gate, here. :\

[Jaimoto]

Did you have any answer. I´m doing a report like yours

[emiidee]

Haven't yet, I've just been testing locally and through external testers.

[peter_the_oak]

Thanks for your effort. I'm just wondering, have you noticed the question is already 4 months old? So probably you wish to add options for future readers?

[Muds]

may be useful info for some but doesn't ans the question .. imo

[Bjørn Egil]

@Olie, if you go to My apps -> app-to-test -> Prerelease, then there is a switch at the far right of the version number

[Olie]

Yes, I know where it's supposed to be, but it wasn't there initially. Turns out that, even if you're doing internal testing only, your app has to be uploaded and "reviewed" before that switch becomes available. It's all there & clear now but, at the time, I couldn't figure out why the switch wasn't available. Now we know!

[Myxtic]

Any update on this by Apple? I'm running into the exact same problem.

[Hawk]

I did that 10 times. It did not send any invitation!!

[Hawk]

Did not work for me either! It still shows the last build which was tested previously and did not update to the current one

[Hawk]

I tried few times, and every time it sits in 'Processing' section like a Fumb Duck. I even updated the version itself to new one and it did not work. It worked with previous builds just three days ago though! Sending another invite did not work as you said.

[Zigglzworth]

This did not work for me. Also, when I add users to iTunes connect 'User's and Roles', they too do not receive invitation emails despite an alert saying 'an invitation emails has been sent'. Perhaps Apple can spend some of it's $100 billion in cash reserves on building a website that works.

[Hlung]

Took a couple of minutes, and the invite email finally arrives!

[zimmryan]

It sends out the emails in order, so your working email should come after the invalid ones, for me its current taking around 2 hours to get the email.

[David Nelson]

this is happening after send invites has been pressed

[Hawk]

It did work for me with new build. Was in 'Processing' for a while, every time I turn on the testing, and refresh the page, it turns off automatically. I filled "What to Test" and then the status changed directly to "Active"

[Danpe]

Can you post the content of the report in Pastebin or something ? Will be easier for most people to copy paste :)

[Sebyddd]

I think the key is to keep doing this. I tried until it eventually arrived.

[r-hold]

Turning it off and on again did the trick for me too. Because i switched between uploding with XCode to build servers my Version and buildcode decreased, which seemed to confuse Testflight.

[Ammar Mujeeb]

for me clicking the previous invite email like build 1.0 worked for the latest build (1.2) and opened correctly in the test flight app by clicking "open in test flight"

[narco]

kind of worked for me. It finally sent invitations, but when you click on them you get "This is not a valid invitation"! Oh hang on, this is because I actually got sent multiple emails at the same time. I had to make sure to click on the invite in the most recent one! I hope this helps someone else.

[jowie]

This switch no longer exists. You have to select "Not available for testing" and then select the version again. However, this still did not work for me.

[jowie]

Worked for me. Thanks! And "will be fixed soon"... This was well over a year ago. Apple are so full of ****!

[aherrick]

this worked for me... but WTF apple? Every time we push a new build we need to delete and re-add invited users?

[bashan]

Tried it - no luck

[cheznead]

Still an issue in 2017, do Apple even give a damn about their developers?

[yood]

I'm not seeing this button anywhere in the TestFlight section. Where did you see it?

[mxcl]

Testers & Groups -> All Testers -> Status

[yood]

Thanks, I found it but only after I added the build to an appstore submission

[Thorbjørn Kappel Hansen]

Perfect. Worked for me. Thanks

[Zaporozhchenko Oleksandr]

@cheznead they not :)

[Pepeng Hapon]

2019. And this is STILL my solution for this problem. Good job Apple.

[Mina Gerges]

Whats the difference between beta version and release version? and how i tell apple that its a beta version?