Outlook 2007 unable to connect to exchange server

Question

All, I'm allowing a user to scan a QR code and when they do I'd like to identify them by an attribute on their phone. Is there something that I can use or get from the mobile device (since they can use an iPad and not just a phone) to distinctly identify the user that scanned the QR and doesn't change like an IP address?

I'll know all my users who will be scanning the QR code so I'm trying to get a static and unique piece of information so I can identify them do they don't have to select their userid.

Please let me know if anyone has had any experience doing something like this.

Thanks!

Solution 1

You even diagnose using online tool provided by microsoft.

https://testconnectivity.microsoft.com

I had solved my problem that way.

Solution 2

call the domain sysadmin make sure u'r account or hostname is not on the restrict login

Solution 3

Have you or the Exchange admin checked the logs on the Exchange server for errors or other messages that might point you in a new direction? Anything in the event log on your system or the other one you tried? Always a good place to start?

Solution 4

Check to make sure that Outlook is pointed to the right server. I had a user report a similar problem after we migrated to a new Exchange box.

Start-> right click Outlook-> Properties

Click Email Accounts

Account Settings dialogue box appears.

Highlight the account (it's usually Microsoft Exchange)

Click Change (3rd option right below tabs)

Verify that the server is the correct server.

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Comments

[Ƭᴇcʜιᴇ007]

When you tried the new setup on the different PC, and 'it failed' what was the reason/error that OL gave in regards to the failure? When did it fail (ie: did the initial profile setup finish)?

[Sim]

Try ctrl-right-clicking on the Outlook icon in the Taskbar and select "Connection status...". This will give you an idea of which servers and which methods Outlook is trying to connect to.

[Vatev]

It depends on the app which is scanning the code. If its a generic 3-rd party app you can't trace the device which scanned the code.

[Admin]

Look into this link. office.microsoft.com/en-us/outlook-help/… This was helpful with the Windows 7 not connecting to MS Exchange (email server).

[Admin]

No tried that, it already has the right name. Also if I clear out the 2 boxes (server and username), enter them again and click "Check Names" it finds them okay.

[Matt Warren]

I am the exchange admin (we're a small company). I've looked in the event logs of both the server and my machine and neither have any events that that seem related?? There's no events related to outlook that mentioned why I can't connect.