"Document in ADF" on Canon MX340

Question

I have a Canon MX340 multifunction printer. Recently, it keeps saying "Document in ADF" when I turn on the printer. I've tried clearing this multiple times, but as soon as the feeder wheels stop turning, in an attempt to clear the document feeder, it just pops up the same error again. This is particularly annoying, as it blocks all functions on the device - I cannot print, even though printing has no interaction with the document feeder.

I've opened up the feeder device, as much as can be done with fingers alone. There just doesn't seem to be anything in there. I ran a sheet of paper through about six times, just to see if some dust might be getting in the way, and I've blown out the feeder with air. Still nothing.

At this point, I don't care too much about the ADF working, I just want to disable whatever sensor is tripping this error message. Any ideas?

I found this thread online, where a user has the same problem. But no resolution was reached there.

Solution

If the bad sensor is preventing use of the printer, you probably have to get a warranty repair. It could also be a motherboard failure, which is extremely common on multifunctions in my experience. Attempting a firmware upgrade if one is available is the only thing I can think to try, once you've tried manual disassembly.

Comments

[Scott - Слава Україні]

I’m having trouble determining whether you’re saying “I had the same problem...” or “I had the same problem, and here’s how I solved it.” If it’s the latter, please edit your post to clarify the solution and cut out the irrelevant narration.