"Test Login Needed" App review in Google Play

Question

I recently uploaded a new app in the google play console to review, then I was receive an email that say:

Please provide login credentials to the support team before you submit any updated version for another review (select “Test Login Needed” and include the test login account and password details in the open box field).

I can´t find the “Test Login Needed” to select it.

Can anybody tell where is this option?

Solution 1

Updated 09/2020:

New Play Console:

1. Sign in to your Play Console
2. On the left menu, scroll all the way down and select "App content"
3. Select "App access"
4. Select "All or some functionality is restricted" and enter your login credentials and save

Old Play Console:

1. Sign in to your Play Console
2. On the left menu, go to "Store Presence" -> "App Content"
3. Select "App Access" -> "All or some of functionality is restricted"
4. Enter login credentials and save

Solution 2

1. Sign in to your Play Console.
2. Navigate to "Store Presence" > "App Content"
3. Start the "Target audience and content" questionnaire, or select "Start Again" if you already submitted.
4. In step 2 "App Details" choose "All or some functionality is restricted" under "Instructions for app access".
5. Enter the test login credentials there for app review team to access.

Solution 3

My console was different @Prasad DE Zoysa

Here's an update.

1. Sign in to your Play Console.
2. Navigate to "App Content" (Under policy section)
3. Navigate to "App access" questionnaire and click manage.
4. Choose "All or some functionality is restricted" under "Instructions for app access".

Enter the test login credentials there for app review team to access.

Comments

[David Jones]

The weird thing about this is that you can only get to step 2 if you say that your app targets children...so if you have an app that isn't targeting children (in my case, a business productivity app), you have to include children in your targeting in order to provide the Google Play reviewer with test login credentials. Very odd...

[craigrs84]

this is really confusing!!

[philk]

This is not a bit better in the new "improved" console. Those instructions for testers should have a prominent place in relation to the tracks. Apple solved that much better (while their store submission UX is still awful in general).

[TPG]

The "App Content" is listed under the "Policy" section down below.

[faridfedora]

you should navigate to Policy > App content. and then click on the Manage button on the App access section.

[O'Rooney]

In general I find Google's play console to be much more cluttered and confusing than Apple. They're also often slower to review now. Great progress :(

[wamae]

If the app is for a financial institution and creating a test account is complex, e.g Some business documents are required. Can an app in a test track be used? How does one proceed?

[Akash khan]

I'm stuck with this situation. My app sign-in flow with Google Sign In (server side token verification). Should I have to submit google account and password? stackoverflow.com/questions/69172752/…

[Akash khan]

I'm stuck with this situation. My app sign-in flow with Google Sign In (server side token verification). Should I have to submit google account and password? stackoverflow.com/questions/69172752/…

[Sludge]

@Akashkhan When I did that I created a test account and just handed the credentials to Google (and Apple if releasing on iOS)

[Liso]

I have done this and its been 1 week still no google answer, should I contact their support?

[Sludge]

@Liso what does the status of your app say? If it's your first app it can take a while for it to get approved. Nothing wrong with reaching out to their support though

[chris08002]

We have done this and we still see this message: "Your app will soon be removed for not adhering to Google Play Developer Programme Policies. Fix violations as soon as possible." We have reached out to google support but the answer is that policy issues can only be solved through the play console.... :-/