"The printer is not responding", but I can connect to it (Mac)
Self-answer: This might not be super helpful to anyone else with a similar question, but I was able to resolve this by reinstalling the drivers.
I did this by googling the printer's name - this gave a different page on Canon's site than the one my university's instructions link to, and installing that version of the driver made it work perfectly.
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N. Virgo
Updated on September 18, 2022Comments
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N. Virgo almost 2 years
I'm on my university's network and would like to avoid bothering the support staff if I can resolve this myself. Printing usually works for me, but since yesterday I get the "Printing - The printer is not responding" message in the print queue. Some details about my situation:
The printer is online and working for everyone else.
I can ping the printer's IP address, and I can access its web page and see its supply levels, so I can definitely connect to it.
The printer is a Canon iR-ADV C7565. This might be a Japan-only model.
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I have tried:
- turning WiFi off and on again
removing and re-adding the printer
resetting the print system and re-adding the printer
removing /Library/Printers and re-adding the printer
adding a new location in the Network preferences pane, then removing and re-adding the printer
I even tried rebooting
When adding the printer I do it by IP address, as per my institute's instructions. However, I get the following message:
It also doesn't correctly recognise the printer's driver, which I have installed, when trying to add it. (But I think that happened to me before - "Generic PostScript Printer" should work.)
I'm on OS X 10.11 El Capitan and have no intention of upgrading.
Is there anything else I can try to fix or at least diagnose the problem?
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Eric Bolinger over 2 yearsI see the same scenario with a Macbook Air connecting to either a Lexmark or HP LaserJet. Andrew, please share your unjam-cupsd script!