Screenshot sizes for publishing on Google Play not working

Question

I'm publishing my application on Google Play, and my screenshots are 800x1627. It's higher than the min, and lower than the max.

Why is this happening?

Solution 1

You need to resize your screenshot. Constraints:

• Min length for any side: 320px.
• Max length for any side: 3840px.
• Max aspect ratio: 2:1.

In your case, the aspect ratio is not correct. If you want to maintain the width of 800px, then the maximum height can only be 1600px (or a minimum of 400px).

Solution 2

Just as mentioned in the 1st answer your resolution should be in a ratio of "2:1" So I was using Samsung galaxy S9 screenshots that had a resolution of 1080x2220 So to make it 2:1 I just went to an online image resizer like this and resized the image to 1080x2160 where it doesn't exceed the 3840px max limit either, and the image upload was a success.

Hope the answer helps :)

Solution 3

---

it means to change your height and width of your image. aspect ratio 2:1 means two times height more than width. if your width is 800 then your height should be 1600. for example in Photoshop you can do it with change the size of image in image menu/image size.

Solution 4

The 1080x2160 size worked for me. I used the Pixlr online image editor to change the canvas size of the screenshot. The Play Store has screenshots for phone, tablet, TV and Wear OS which can be different sizes and aspect ratios.

pixlr

Solution 5

For anyone who is looking for an "out of the box" solution, the Google Pixel 2XL emulator will provide you with an aspect ratio size of 2:1 for which you can take screeenshots with.

View more solutions

Comments

[IgorGanapolsky]

How can I modify the aspect ratio?

[Terry]

You have to modify the width or height pixels, in order to modify the aspect ratio.

[AndroidCoolestRulest]

I doesn't fit aspect ratio for Google Play console

[Tadej]

I had to change the aspect ratio of the image to 16:9. Removed the upper status bar and the bottom navigation bar.

[Droid Chris]

Yeah basically they are just telling you to remove the status bar and footer that is not part of your app.

[Fthr]

it seem the Height must NO more than 2x of width

[wsgeorge]

I've been looking for an answer to this simple question: which Android Emulator will give you screenshots accepted to Google Play. I've found it frustrating that my Pixel 3a emulator screenshots won't be accepted on Google's own developer console!

[wsgeorge]

@DroidChris source on this? I've always found it strange that screenshots from Google's own emulated devices weren't accepted on their own store. This seems like a valid reason. I didn't get the memo.

[Droid Chris]

I just take the emulated screen shots and remove the status bar and footer and the aspect ratio is then good.

[user10186832]

@IgorGanapolsky - modify the aspect ratio of the canvas not the image itself. The Play Store has to cope with aspect ratios of phones, WearOS TVs and tablets