SourceTree won't let me delete password

Question

I am in the process of deleting an account on my source tree, but whenever I attempt to delete in:

Tools > Options > Authentication

SourceTree doesn't delete the saved password. I need to delete the password as it has the incorrect details associated with the account.

OS: Windows 10

Version: 2.1.2.5

Solution 1

I'll add to @KyleMit answer that you can actually edit this %LOCALAPPDATA%\Atlassian\SourceTree\passwd file and remove only the record you want to re-enter.

Solution 2

I think Atlassian is trying to prevent the same sort of thing as trying to delete a branch that has unmerged commits, in that if the account/password is actively used in any of your repositories, the UI won't let you delete it as that could permanently remove access if the password was forgotten.

So how do you do a --force delete?

1. First close any open instances of SourceTree

2. As Pathfinder, pointed out, SourceTree stores some of the passwords using the Windows Credential Manager

3. Go to Control Panel > User Accounts > Manage Credentials > Windows Credentials

4. Find any offending passwords and remove them

   

5. SourceTree also stores passwords in you Local App Data Folder in a passwd file:

6. Open Windows Explorer (⊞ Win+E)

7. In the address bar, go to %LocalAppData%/Atlassian

8. Open the Source Tree Folder and delete the only account+pasword rows or if required delete the all accounts or delete the complete passwd file

   

9. Open Source Tree and Perform a Fetch before doing anything else.

Further Reading:

• Cannot delete an account in SourceTree
• Still unable to delete REST Saved Passwords?
• How to update HTTP(S) credentials in SourceTree

Solution 3

For windows:

I solved my problem by going into windows credential manager and deleting the offending sourcetree account.

This is probably a problem with program privileges, perhaps starting source tree as admin will allow it to remove entries from the windows credential manager.

Solution 4

I had the same problem. I was able to resolve it by following the steps here: https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html

It may be a bit of overkill, but it was the only thing that worked.

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Comments

[Gino Mempin]

Please also specify the SourceTree version and your OS.

[Ryan Penning]

I have been able to fix this issue by going back a version of sourcetree, it seems the version I am on causes this issue.

[Gino Mempin]

Here is the related issue on the Atlassian forums: community.atlassian.com/t5/SourceTree-questions/…

[Yahya Tawil]

Finally, someone mentioned credential manager