System freezes due to Intel videocard failure

14.04 freeze intel xps

5,454

Solution 1

As suggested by @Sia i looked for a proper driver. In the end, installing the Intel Tool for this job solved the issue.

Solution 2

I had a similar issue with a desktop, while using two monitors and working with paraview, that one was solved with installing the right driver for the graphic card. Though there is a little chance that this be your problem since xps is fully supported by ubuntu as far as I know, but take a look in your drivers see if there is any other possibility available there.

Cheers,

5,454

barry007

My true passion in life is coding. After so many years the feeling that I get working with code is still addictive and seeing the result of it being used a bliss. Seeking ways to keep this sensations flowing through my veins has been my lifetime pursuit. This lead me into three different and complimentary paths: First, is community. This is where I have the opportunity to grow with many others. I love being part of the Agile and Coder community, sharing experiences in unique events and dojos. That's where I can acquire new ideas and concepts and also contribute with a few of my own. Second, is research. This is where I can freely explore new areas where my code abilities can stretch the current established knowledge. Today, may main focus is on Ubiqutious Computing and Games. That's why I'm currently a PhD student and co-founder of the Unbiquitous research group. Third, is entrepreneurship. This where I can use my code to solve real life problems. As founder of two companies (Intacto and Qual Canal) I have the opportunity to see what I do fulfilling its purpose and generating value. This opened me the door to the Startup world and its community, which has been a very pleasant (and wild) ride.

Updated on September 18, 2022

Comments

barry007 almost 2 years

I have a Dell XPS 15 running ubuntu 14.04 . At first all was fine, but for the past couple of months things are getting strange. Many times the laptop fails to suspend, or even freezes not allowing to perform any operation (services and process keep on running).

Most of the time, the only solution is to reboot and prey to not happen again.

A very common error that leads me to point the blame on the video card is this one:

Oct  3 14:42:38 ged kernel: [17810.185895] [drm:intel_dp_aux_native_write] *ERROR* too many retries, giving up
Oct  3 14:42:38 ged kernel: [17810.185900] [drm:intel_dp_start_link_train] *ERROR* failed to enable link training
Oct  3 14:42:38 ged kernel: [17810.192638] [drm:intel_dp_aux_native_write] *ERROR* too many retries, giving up
Oct  3 14:42:38 ged kernel: [17810.192640] [drm:intel_dp_complete_link_train] *ERROR* failed to start channel equalization
Oct  3 14:42:38 ged kernel: [17810.200577] [drm:intel_dp_i2c_aux_ch] *ERROR* too many retries, giving up
Oct  3 14:42:38 ged kernel: [17810.207829] [drm:intel_dp_i2c_aux_ch] *ERROR* too many retries, giving up
Oct  3 14:42:39 ged kernel: [17810.689571] [drm:intel_dp_aux_native_write] *ERROR* too many retries, giving up
Oct  3 14:42:39 ged kernel: [17810.689577] [drm:intel_dp_start_link_train] *ERROR* failed to enable link training
Oct  3 14:42:39 ged kernel: [17810.696431] [drm:intel_dp_aux_native_write] *ERROR* too many retries, giving up
Oct  3 14:42:39 ged kernel: [17810.696434] [drm:intel_dp_complete_link_train] *ERROR* failed to start channel equalization
Oct  3 14:42:39 ged kernel: [17810.704342] [drm:intel_dp_i2c_aux_ch] *ERROR* too many retries, giving up
Oct  3 14:42:39 ged kernel: [17810.711543] [drm:intel_dp_i2c_aux_ch] *ERROR* too many retries, giving up

This goes on and on for[almost]ever.

Since I almost always work with an external monitor, I believe that something is related to it.

Any hint would be appreciated.

barry007 over 9 years

Installed Intel drivers from 01.org/linuxgraphics/downloads , so far very stable =]
NoBugs almost 9 years

I'm seeing similar errors on XPS-15, and external monitor flashing off/on rarely. Would upgrading the kernel be the same as installing the latest intel tool?
barry007 almost 9 years

@NoBugs the Intel tool is the one responsible for installing the latest drivers (and maybe the fix for your problem) a newer kernel can be a dependency for it, but not the solution in itself