Troubleshooting Bluetooth device did not accept stereo audio connection

Question

I just bought Skullcandy "Hesh 2 Wireless" Bluetooth enabled headphones. I connected them to my Windows computer by adding a bluetooth device and everything worked well.

After disconnecting and reconnecting I got a message saying the bluetooth device did not accept a stereo audio connection.

Now everything sounds like crap. I can pair the headphones to my Android phone no problem and the music sounds good.

I've tried removing and re-pairing the device, but it still has crappy sound quality. Any ideas?

It sounds like a pretty generic error that a lot of people get, then people respond with answers like this that say "make sure your device is compatible" http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/cannot-connect-to-imt525-bluetooth-device-on/eceacc8c-3a1c-42c4-9b3d-753dfcea9697

Anyway, my device is on the compatible devices list, and it worked perfectly once

Solution 1

Try this:

1) Go to: Control Panel\All Control Panel Items\Devices and Printers

2) Right click the icon of the bluetooth headphones, click 'Properties'

3) Go to the tab Services, uncheck all, leave checked ONLY 'Audio Sink' and 'Remote Control'

This worked for me.

Solution 2

Well, all I did was go to my device manager and turn off my bluetooth adapter. Reboot. Turn it back on, and re-pair the device.

I guess the answer here is just rinse lather and repeat rebooting and resetting adapters until it works.

Update: This happenend to me again a few times this afternoon and I can consistently resolve the problem by turning off the BT adapter and back on. No need to pair the device again.

Solution 3

I had the same problem with a Lenovo Yoga 900 with Windows 10. After the initial pairing, Playback Devices only showed Headset for default communication. While there was audio, it wasn't in stereo and sounded bad.

I rebooted my machine, repaired the headphones and now Playback Devices shows Headset Default Communication and Headphones Default Stereo. Headset still sounds bad / not stereo, but headphones now sound better.

Comments

[fixer1234]

Can you clarify what you mean by "repaired the headphones"?

[vothaison]

Worked for me too. Thanks. At first I thought it was because my usb bluetooth receiver had a incompatibility problem.