USB Ports not working - Unknown usb device(port reset failed)

Question

Today, I opened my laptop to transfer some files from a USB device. But my Sony Vaio laptop did not detect the usb from any ports (I have 2 ports). I tried it on another pc and the USB worked fine.

I opened the device manager and found this:

I tried uninstalling and restarting but it did not work.

Laptop specs:

Edit: Laptop model : SONY VAIO PCG-81114L after following second point of harrymc the following drivers are there: drivers after unisntalling unknown usb device and restarting(same result as b4 following the step)

EDIT 2 :

Solution

General USB troubleshooting:

• Verify hardware
  Connect the device to your PC using another USB cable, a different USB port, or connect the device to another PC. Try also other USB devices. This will tell if the problem is hardware.
  (This part was already done.)

• Uninstall the USB Drivers
  Open Device Manager and expand category Universal Serial Bus Controllers, right-click on all "Unknown USB Device (Port Reset Failed)" and then click Uninstall to remove the device. Finally, restart the PC so Windows will reinstall the device automatically.

• Update the Generic USB Hub Drivers

  • Open Device Manager and expand Universal Serial Bus controllers
  • Right-click on all Generic USB Hub devices and select "Update Driver Software…"
  • Select "Browse my computer for driver software"
  • Select "Let me pick from a list of device drivers on my computer"
  • Check the box next to "Show compatible hardware" and select Generic USB Hub.
  • Click on the Next button
  • If successful, the message will be "Windows has successfully updated your drivers"
  • Reboot.

For more details with screenshots see the article
How to Fix Unknown USB Device (Port Reset Failed) Issue for Windows 10.

Comments

[Wouter vd Westhuizen]

90% of USB issues are caused by incorrect / faulty USB cable. Replace USB cable and try again...

[gronostaj]

Why do you think there's a cable involved? It's a laptop and presumably a USB flash drive, commonly called "USB".

[DavidPostill]

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