Very infrequent Excel crash

windows-7 microsoft-excel crash microsoft-excel-2010 event-log

13,496

Solution 1

There seems to be multiple issues with working with.xls files (97-2003) in Compatibility Mode. Try having the user save the file as an .xlsx. This eliminated the crashing errors for my users.

Solution 2

The problem may originate from an Excel add-in or a macro. Try starting Excel in Safe Mode (hold Ctrl key while startup). The Safe Mode will disable all add-ins and macros. If Excel works fine in Safe Mode, try disabling add-ins one by one from File > Options > Add-Ins to determine the guilty one.

13,496

Author by

HaydnWVN

Been involved in IT support since school/college and worked for many years (13) doing on-site network, hardware and desktop support in homes and businesses. Now doing IT Support & Stock Control in a Wholesale Plant Nursery. Interests: Hardware (& Overclocking), Cars, Gaming

Updated on September 18, 2022

Comments

HaydnWVN over 1 year
Have 1 user who keeps experiencing an Excel crash when sorting data.

It is very infrequent and as of yet i've not done any serious troubleshooting, just an Office repair.

Event log reports the following:
```
Log Name:      Application
Source:        Application Error
Date:          07/03/2012 10:57:27
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      luke-p
Description:
Faulting application name: EXCEL.EXE, version: 14.0.6112.5000, time stamp: 0x4e9b2bb3
Faulting module name: mso.dll, version: 14.0.6112.5000, time stamp: 0x4e9b27af
Exception code: 0xc0000005
Fault offset: 0x003e9906
Faulting process id: 0xfe8
Faulting application start time: 0x01ccfc5104d807e5
Faulting application path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\office14\mso.dll
Report Id: 5370db34-6844-11e1-84fd-2c27d71b430a
```
Looking around i can't find many solutions, or much information regarding this error.

We have several PC's exactly the same PC's (HP Pro 3305 MT) daily and the problem only occurs on 1 of them.

Dump of Event log errors: http://dl.dropbox.com/u/66653574/Luke%20Excel%20Crash%20Eventlogs.txt
- Raystafarian about 12 years
  
  Have you tried reinstalling excel? Seems like the natural thing to do if there are no add-ins and it happens in workbooks without macros, could be a function of the application that's corrupted. Try to reinstall
- HaydnWVN about 12 years
  
  I've done a repair currently but as it's happening so infrequently i've not taken any more drastic steps! Next will be a Office uninstall, repair of Windows followed by an Office reinstall...
- HaydnWVN about 12 years
  
  I'm very wary of 'Registry cleaners' as we have a 3rd party bespoke software solution here which has been known to break due to invalid registry keys being removed by registry 'fixes'. Any programs you would recommend?
- datatoo about 12 years
  
  the way they are sorting is not different in anyway? How they select, what they are doing in general? Key sequences?
- HaydnWVN about 12 years
  
  Not from what i can tell, this user probably opens in excess of 100 excel documents a day (order processing) with lots of column sorting.
HaydnWVN about 12 years

No add-ins and the error has occured with excel documents with (and without) macro's. It's so infequent (happened 3-4 times in 3 months) and unrepeatable that starting in safe-mode hasn't been attempted yet!
HaydnWVN almost 12 years

This has certainly lowered the amount of errors, but as for an actual 'solution' i'm reticent to accept it. I have a mixed network and theres no way I'm changing all Office versions to 2007/2010! Not to mention the problems with the Office Compatiblity Pack on older versions if we just used the newer formats...