Why won't any button in MF Toolbox (scanning software for Canon MF3010) do anything?

Question

I just bought a Canon MF3010 laser printer/scanner. The printer's great, but I can't get it to scan using the MF Toolbox software (which is the only way to scan to pdf format, I believe).

It will scan in Picasa and in the regular windows scanner program, but the buttons in MF Toolbox don't do anything.

Specifically: If I click the "Mail", "OCR", "Save", "PDF", "Color Scan", "B&W Scan", "Custom1", or "Custom2" buttons, the button flashes for a second, but nothing happens.

If I click the "Settings..." button, I do get a popup that asks me to select the scanner. Canon MF3010 is the only thing in the list. I then click OK, and the MF Toolbox window again flashes for a second, but nothing else happens.

Any suggestions? Thank you!

Solution

Had same problem, the buttons in MF Toolbox just stopped working. Uninstalling/reinstalling print drivers and toolbox didn't help, to fix it I had to manually add the Twain driver directory (c:\Windows\twain_32\MF4100\ for my Canon MF4100) to system path.

Comments

[Dave M]

What OS are you using? Is the Canon software version for that specific OS?

[Moab]

Go to the canon site and download the latest toolbox software for your specific OS and bit version, uninstall the old one and install the new one....usa.canon.com/cusa/support

[Jer]

I'm using Windows XP, and yes, this is the software that you download at usa.canon.com/cusa/consumer/products/printers_multifunction/‌​… when you select XP as your OS.

[Jer]

And actually I never used the one that came on the CD, because my CD drive wasn't working - I started with the latest one from canon site.

[Jer]

I forgot I even asked this. I had fixed it a long time ago, but what you suggested sounds very familiar - I'm pretty sure that's what I had to do.