Windows 10 PC unable to access shared folder on NAS

Question

My Windows 10 PC is unable to access a shared folder of my NAS.

The NAS does not appear under Network and when I try to enter the address \\mynas or \\<ip> I just have an error message "Windows cannot access \\mynas".

The NAS is correctly listed and I can browse the folders from an Android phone using several apps like Ghost commander or ES File manager.

I tried disabling the firewalls on the Windows 10 PC, it does not change anything. I have checked all the "network share" settings and everything seems ok.

So I did a packet capture using wireshark. And what happens is that everything goes well, at the start. Windows retrieve the NAS ip address from its netbios name and start the protocol negotiation. But as soon as Windows received the "Negotiate Protocol Response" from the NAS, it closes the TCP connection. Windows then does a 2nd try, but the same thing happens.

Here is the "Negotiate Protocol Request" sent by Windows:

Here is the "Negotiate Protocol Response" sent by the NAS:

The next packet is a TCP RST,ACK from Windows

Solution

This error indicates it requires the SMBV1.0. If you use Windows 10 1709, by default SMBv1.0 is disabled. Reinstall it to access the NAS with PowerShell command:

Enable-WindowsOptionalFeature -FeatureName SMB1Protocol -Online

Comments

[Darius]

Would it be better if the NAS settings be updated to support SMB2 or higher? (assuming it is possible to update the NAS setting)

[Benjamin T]

Enabling SMB 1 did the trick. No need to run the PowerShell command.

[Benjamin T]

@Darius It would be better. But the NAS in question is just a feature of a modem/router provided by my ISP. There is no option to control the SMB protocol version and I doubt they will update this feature.