Can't install microsoft office 2013 32bit

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Solution 1

This was the answer from the business that helped me out:

http://blog.solidshellsecurity.com/2014/03/13/microsoft-office-2013-volume-x64x86-installation-new-windows-8-1-pro-pc-hangs-repeatedly/

What happened is the installed got glitched. So you have to kill 4 of the processes and it continues.

Solution 2

Step one is to ensure you have removed the 64bit version correctly. Microsoft provide a FixIt tool for your use here.

From this point Microsoft support suggests the following for this error, which seems to have solved the problem for several people there:

Try to install Office 2013 and check for results. If the issue persists, then restart computer in Windows Clean boot following these steps and then install Office 2013:

  • Press the Windows + R key on the keyboard.

  • In the Run windows type MSCONFIG and click Ok.

  • Click the Boot tab and uncheck Safe Boot option.

  • On the General tab, click to select the option Selective Startup, and then click to clear the option Load startup items check box.

  • On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

  • On the Startup tab, click Open Task Manager. In the Task Manager window under startup tab, right click on each startup item which are enabled and select Disable.

  • Click OK, and then click Restart.

Source

EDIT: As you can imagine I cannot test if this method works as I am not suffering the same issue. So do let us know the result.

UPDATE: There are older examples of this situation which might help you provide an answer. This has come from a Microsoft support post on an older version of Office, which you can find here

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Jason
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Jason

Updated on September 18, 2022

Comments

  • Jason
    Jason over 1 year

    I removed an uninstalled 64bit of Office because SAGE ACT will not work with it and the installer for 32bit just hangs.

    I get a 1704 error when I run the installer and I say yes.

    Error 1704. An installation for Microsoft Office 64-bit components 2013 is currently suspended. You must undo the changes by the installation to continue. Do you want to undo those changes?
    

    I say yes, it installs then gets hung in the setup. I've let it run all night too.

    I've disabled AV software and cleaned the registry and rebooted.

    • Daniel B
      Daniel B about 10 years
      Rebooted yet? Just to be sure...
  • Jason
    Jason about 10 years
    No go on any of those :(
  • Matthew Williams
    Matthew Williams about 10 years
    @FrankThornton | From what I can understand this error is a system restart issue, which has been around for a while. I have edited my answer to include an older example and possible solutions which you might want to follow.