Envy 4500 printer not scanning

drivers printing scanner

15,448

Solution 1

Try this: it worked for me. I have the same printer and had same issues until I used the terminal command hp-setup.

I had the same issue and the following steps resolved my issue. Setup the printer with:

hp-setup

and scan your document with:

hp-scan

15,448

Updated on September 18, 2022

LinuxPCplus almost 2 years

I have an HP ENVY 4500 e-all-in-one printer. It installed & prints successfully. But the scanner function does not work. Simple Scan says no scanner detected. I ran the command sudo sane-find-scanner & the scaner was also not detected.

I tied upgrading my hplip driver to the latest version, but it fails with an error that GCC is not installed. But I know for a fact GCC is installed.

Any help would be appreciated.
- Admin almost 11 years
  
  I tried doing this as sudo, but still did not work. I also edited the dll.conf file for sane. Since no help from ubunu users, I tried this answer that worked on my Arch system, but unsuccessfully on my Ubuntu 13.04 system.: wiki.archlinux.org/index.php/Sane#For_HP_hardware
- Admin almost 11 years
  
  I'd try uninstalling gcc manually on Synaptic, reboot, and then installing gcc again using Synaptic.
- Admin almost 11 years
  
  Yea, tried that already. No luck.
- Admin almost 11 years
  
  Uninstall libsane, reboot and install libsane.
- Admin almost 11 years
  
  Which version of ubuntu are you using and what version of hplip are you using? Please describe the method you used to upgrade your hplip driver?
pythonlarry over 9 years

John, would you mind adding some details? I'm trying to set up a 5660, but hp-setup won't see it at all. A detail of Step 1, 2, 3, etc., would be great. Thank you.