How do I get rid of the Norton Download Manager that keeps popping up?

Question

I have uninstalled Norton using several methods and I still have the Norton Download Manager popping up. I want to get rid of Norton completely. I have tried the Norton Utilities, I have tried MS-Config. Nothing works.

Solution 1

check to make sure it isn't in your public folders... I searched and researched, I went into the registries, deleted all norton products in the registry keys as well as in windows currentversion run & runonce (if it in there) and then discovered when I deleted it from the runonce folder within the registry under microsoft windows for local user, I saw the window pop right back up and the key automatically reappear after I just deleted... that is when I SAW where the program was hiding... it was hiding under user\public\downloads (or public downloads). I deleted it from there, and then went back to the registry and deleted it from the keys again that reproduced themselves.

Then I went to downloads just for me (being I'm the only one that uses my laptop) and removed any other downloads from norton (such as the "removal tool") just to be certain.

After that I restarted my computer and so far... I haven't seen anymore splash screens for installing norton...

Solution 2

I had a client with same issue. I used Norton's removal tool and manually deleted every reference. Still had pop up every time computer booted up until figured out this...

After doing everything listed, if you are still getting the pop ups and reminders, this should take care of it. There is a folder that remains buried in C:\Users\[Primary User's Name]\AppData\Local\Temp folder. It just has a long string of letters and numbers. If you double click and go into it you will see the icons for the pop up message. Go out of folder, delete, and empty trash can. Reboot computer and you should be rid of this nuisance.

Solution 3

1. Delete Norton files (shortcuts) from desktop.
2. Perform a un-install from control panel for Norton.
3. Highlight the following Norton Folder located at c:\users\public\publicdownloads\norton
4. Delete the folder Norton and send to the recycle bin.

After completing all of the above, reboot your computer and the file should be gone.

Comments

[Moab]

If you are getting this message "Install an updated version of your Norton product for Windows 10", go to this page

[Siyu Leng]

I have this problem as well. I've tried all the provided answers and none of them work for me. The NDM seems to be deeply embedded in my copy of Windows 10, and Symantec is unable or unwilling to help me.

[dhaupin]

C:\Program Files\Common Files\AV\Norton Antivirus is where the updater lives

[Ray]

I found the folder, deleted it, and it didn't work for me.

[Ray]

Could you clarify, what is "user\public\downloads"? Are you talking about the registry or the disk?