How to connect to network printer with Windows 7

7,084

The drivers that I had were 32-bit drivers, and my system architecture was x64. Once I located the appropriate 64-bit drivers, they were able to install without too much hassle.

Share:
7,084

Related videos on Youtube

Tom Auger
Author by

Tom Auger

Updated on September 18, 2022

Comments

  • Tom Auger
    Tom Auger over 1 year

    Network printer is legacy HP LaserJet 6MP, plugged into a Windows XP workstation that is acting as our network share and the gateway to our shared storage devices. Others @ office are using the printer fine. I'm running a fresh install of Win7x64, can't for the life of me get this working.

    Test page from printer does NOT show IP address, so I'm using the Wizard:

    1. Devices and Printers
    2. Add a printer
    3. Add a network, wireless or Bluetooth printer
    4. The printer that I want isn't listed
    5. Select a shared printer by name > browse
    6. Server computer does NOT show up in the network list
    7. But if I manually type the server name \servername it shows up, and I can see the printers connected to it.
    8. Select the printer I want to connect to
    9. Next. I get the "Connecting to PrinterName on ServerName" dialog.
    10. No driver found error dialog
    11. Press OK. Get the Browse dialog box that says "The file "*.INF" on (Unknown) is needed.
    12. I browse to the exact driver I need for that exact printer, which is extracted to my hard drive. Locate the "prnhp001.Inf" file > OK

    Error dialog: Windows cannot connect to the printer. Error code is 0x0214

    • Tom Auger
      Tom Auger about 11 years
      Fine. Updated the OP. The computer that acts as our network share and to which the printer is connected is a windows XP workstation.
    • Rob Moir
      Rob Moir about 11 years
      If I had to guess, you're trying to connect from your 64-bit Windows 7 workstation to a printer installed on a 32-bit Windows XP installation and you're trying to install the 32-bit drivers. You need 64-bit drivers for a 64-bit client.
    • Tom Auger
      Tom Auger about 11 years
      @RobM I think architecture had something to do with it. The drivers I had (Microsoft driver update for HP LaserJet 6P-6MP PostScript) had a subfolder called Ia64. I located another similarly titles .cab but it expanded to reveal a folder called AMD64. That driver worked.
  • Tom Auger
    Tom Auger about 11 years
    I also mention in my OP that I cannot determine the printer's IP address in the test page.
  • s_om
    s_om about 11 years
    You can't determine the printer's IP address because it doesn't have one.