Intuos BT S on Ubuntu 18.04

Question

I have this tablet and it is clearly connecting and recognizing. However, when I go to "Devices" -> "Wacom Tablet", nothing shows up on either "Stylus" or "Tablet" tabs.

I believe this is the solution to my problem, but I'm not sure.

If it is, how do I update to that. If it isn't, what else should I try?

Solution

Assuming your tablet is a CTL-4100WL, the linuxwacom device IDs list says that your tablet requires version 0.30 of the libwacom database in order to be recognized by the GNOME Control Center. Ubuntu 18.04 only ships version 0.29, however, which would explain why nothing appears. Ubuntu 18.10 has an updated version of libwacom but will still be affected by the stylus bug you've linked to. If I recall correctly, the upcoming Ubuntu 19.04 release should have that bug fixed as well.

Note: the previously-mentioned page also notes that version 4.17 of the Linux kernel is required to use the tablet over Bluetooth (only version 4.10 to use it over USB) but Ubuntu 18.04 only ships version 4.15. I assume you've installed the input-wacom driver to allow your device to work over Bluetooth.

Note 2: The GNOME Control Center currently has a known issue with button mapping on non-pro tablets. You may not be able to map all of the buttons and may notice that GNOME is confused about the physical location of the buttons that you can map.

Comments

[itsols]

Has this problem been resolved? I seem to have the same issues and the answer hasn't helped me.

[GreenFox]

Yes, it's a CTL-4100WL. I just bought it from Best Buy yesterday. Awesome. I'm glad this is known bug and there is a solution (and I didn't just do it wrong). I'll update to 19.04 if I have to, but is there a way for me to get these particular fixes for my "otherwise working well" install?

[HenrikB]

@jigpu: Did you mean "... version ~~4.15~~ 4.17 of the Linux kernel is required to use the tablet over Bluetooth (only version 4.10 to use it over USB) but Ubuntu 18.04 only ships version 4.15"? As of 2019-12-17, github.com/linuxwacom/input-wacom/wiki/Device-IDs specifies 4.17 under the Linux column for CTL-4100WL.

[jigpu]

@HenrikB, indeed that looks like a typo on my part. I've edited my answer accordingly.