Mendeley always crashes on startup?

Question

Mendeley desktop always crashes on startup. The application has to repair the local database and send a crash report. Then it turns of watched folders. I am using Mendeley beta 0.9.9.2. on Windows 7. It is very frustrating as it happens every day. Has anyone any ideas?

Solution

It doesn't seem apparent what the issue may be, based on your description, however I'd suggest contacting Mendeley's support team with your problem. They should have the error report and should be able to help you sort that out quickly. Here's the link to their support form. Be sure to provide as much info as possible like operating system, versions, etc.

Hope you get that sorted out soon!

Comments

[slotishtype]

I have contacted them repeatedly but with no luck. Thought someone might have the same issue.

[Eduardo Bernal]

That doesn't sound right. You have had no reply to your inquiries? I'd either try their Feedback forum or drop them another email. There's a new dev preview available for download. Might want to try that too. Might have fixed you issue.

[slotishtype]

I have come to hate this product. I am trying to finish my phd and spend hours battling with Mendeley. I spent half a day manually deleting corrupted content. I also pay for it.

[TexG68]

Long ago I had similar issue once. And right now I am having the same issue. I cannot open Mendeley for 4 hours, every time I open it crashes. I am using 1.17.13 which is latest of this time. The only solution that works is to reset and download all documents again.