Microsoft Wireless Keyboard 3000 v2.0 not working, but paired Wireless Mouse 5000 on same receiver does?

Question

I have a Microsoft Wireless Keyboard 3000 v2.0 that was bought paired with a Microsoft Wireless Mouse 5000. They're both Bluetooth and use the same receiver.

The keyboard no longer works. The receiver is fine, as the mouse still works. The keyboard is still detected by Windows when the receiver is plugged in. The batteries have been replaced. There are no on/off switches on the keyboard or mouse, and no re-sync button on them or the receiver. Results are the same when using the receiver in a different USB port, or on a different machine.

Anything else I might try to fix this, or should I hold a funeral for the keyboard?

Solution

I too had this same problem with my 3000 keyboard, because the transmitter is a nano transmitter there is no resyn capability (no mouse with this keyboard...the keyboard IS available without the mouse combo).

I contacted Microsoft and explained the situation and seeing as the keyboard has a 3 year warranty, they replaced it right there & then, no questions asked. all I had to do was supply them with the model#, serial# and where I purchased the item from. I was pleasantly surprised.

Comments

[CharlieRB]

Update to the latest drivers. Just the reinstall might fix it. Also check for any stuck keys.

[cgatian]

Wow did it in under 20 min

[suspectus]

Could you possibly re-work your answer? it reads more like a question than an answer.

[fixer1234]

That's where the setting is located. What should someone do once there?