New Install of Outlook 2010 won't retrieve all messages from server

Question

I recently got a new laptop, installed Outlook 2010, set up all my accounts and everything is running fine. However when I do a send/receive, my old emails pre-new install aren't being retrieved. I would have thought this would happen automatically, am I missing a setting somewhere ...?

Solution

It is possible if you have a phone or other mobile device that is also accessing your account, that your emails may be getting deleted after they are read. I've seen that happen in the past.

Comments

[5arx]

Thanks for your response. I'm happy with the notion of looking after PST files - the problem is that this a NEW laptop and I no longer have access to the old one. I'm confused as to why the old email no longer seems to be on the mail server though - I ALWAYS check the 'Leave messages on server[sic]' checkbox when setting up a mail account. Is there some way to force Outlook to retreive everything in the server mailbox?

[hicklypups]

Just because you check a box locally does not mean a server is set to do it. POP3 downloads and deletes, IMAP (which I still hate) leaves the stuff there. en.wikipedia.org/wiki/Post_Office_Protocol Your old e-mail is on the old computer, so unless you can call your POP3 provider, and they can tell you for sure that it is not deleted, you may be starting anew.