No USB devices working in Windows Server 2008 R2

Question

Before telling my problem, I need to tell you guys one thing. I searched Google, Superuser and StackOverflow a lot and I can't find anything useful.

I use a Windows Server 2008 R2 machine with Intel i3 processor, 4 GB RAM. Its motherboard is ECS H55H-CM. From yesterday no USB devices are working - keyboard, mouse, pendrives, card readers, printer. Am using PS/2 mouse and keyboard now.

Here is the Device Manager.

As you see there, the USB controllers (Intel (R) 5 Series/3400 series Chipset family USB Enhanced Host Controller) was mentioned below Huawei Mobile Connect. After an unistall and restart they started to appear under Other Devices.

This is the error when I looked in the properties - "The drivers for this device are not installed. (Code 28) This operation requires an interactive window station. To reinstall the drivers for this device, click Reinstall Driver."

• I tried unplugging and plugging many times.
• Tried to install drivers, and still nothing happens. Device Manager is the same even after installing drivers.
• Uninstalled each USB controller and restarted my system.
• Scanned for hardware changes.

I tried each and everything I saw in many websites and nothing did any good. So what should I do to make the USB devices working ?

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This is the report by Microsoft FixIt.

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Tried SFC.exe/scannow. This is result.

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Update

As a last try I uninstalled both the 'Other Devices'(refer first image) and restarted my system. After restarting 7 Found New Hardware windows appeared I choose 'Ask Me Later'. Then I connected USB Mouse, Pen drive, printer and keyboard. All devices worked except keyboard. So I removed USB keyboard and plugged PS/2 keyboard. Now the Device Manager looks like this -

If I select to install drivers when the 'Found New Hardware' window appears none of the USB devices work. Now only USB keyboard is not working. I have to choose 'Ask Me Later' option every time I strats my system to make the USB devices work.

How can I solve this issue fully ?

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Update

The Hardware ID's of the Unknown Devices are:

1. USB\ROOT_HUB20&VID8086&PID3B34&REV0006
2. USB\ROOT_HUB20&VID8086&PID3B3C&REV0006
3. USB\VID_8087&PID_0020&REV_0000
4. USB\VID_8087&PID_0020&REV_0000

Solution 1

Try To Delete the UpperFilters and LowerFilters Registry Values, using regedit to access the subkey for your device at :
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class.

Try the latest chipset driver for your device, although dating from 2011 (!) it might not fit Windows 2008 R2 (in that case stay with the generic driver furnished by Windows):
Intel® 5500/5520/3400 Chipset Driver for Windows.

If nothing works, try these repair methods for Windows :

• Boot into "repair your computer / Command prompt", cd to X:\sources\recovery and launch startrep.exe.
• Run chkdsk C: /f and then chkdsk c: /r, just in case
• As last measure, Perform an In-Place Upgrade.

Ensure having good backups before starting.

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From your last edit, it seems that Windows installs the wrong USB driver for your motherboard.

Driver Scape has various drivers that you might try, especially the ones for System & Chipset, while continuing with blocking Windows from updating them. Driver Scape is commercial, but the drivers it lists are free to download from the manufacturer. You can click on any driver in the list to go into its details, then google for it with the version number.

For example, searching for "Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller 3B26 9.1.9.1006" got me this website where the driver seems downloadable. I would verify first each download using VirusTotal.

This is a long search and some of the drivers you will find might not fit your hardware, since websites like Driver Scape tend to list too many drivers so as to attract paying customers.

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You can also find drivers to your devices in Device Manager : Right-click the device and in its Properties go to the Details tab and use the value of Hardware Ids to identify the device. For more info see the article : How to Find Drivers for Unknown Devices in the Device Manager.

Solution 2

"From yesterday no USB devices are working"

If this happened suddenly the USB controller may have failed.

1. Insert a USB key
2. Reboot the machine and see if the BIOS sees it as a boot device
3. If it does, its a software problem, somethings wrong in windows. If it doesnt, the board is dead, RMA it.

Solution 3

Try with USBDeview

Make sure that USB device was appearing over at the connected lists,try to enable it from there ,Apart from that check the following :

Check whether it was disabled at one of the methods listed over here

also check this Microsoft Forum ,make a note that if your system is idle for more than 1 hour the USB might not work properly and list out at device manager

Comments

[Tomin Jacob]

It is all 'Not configured'. What to do now ?

[Tomin Jacob]

My keyboard and mouse works until the device starts booting. After that it won't work. While turning the system on the keyboard and mouse blinks.

[Linef4ult]

To clarify, a USB keyboard works for bios interaction, but stops once the OS begins to load?

[Tomin Jacob]

Yes. Both keyboard and mouse stops working when OS starts to load.

[Linef4ult]

Ok cool, its confirmed as software so. Try SFC.exe /scannow next

[Gustavo Sarmiento]

Again, another long shot, perhaps check to see if your antivirus or endpoint software (if installed) is disabling the ports.

[Tomin Jacob]

No, my antivirus is Quick Heal and it is not disabling the ports.

[Tomin Jacob]

I updated my question and you see the result for SFC.exe/scannow

[Linef4ult]

You need to pastebin the CBS log. Ive no practice reading them but other SU posters will be able to interpret.

[Tomin Jacob]

@Linnef4ult Its very big. It is 300+ lines.

[Tomin Jacob]

I found UpperFilters, but not LowerFilters. What to do, clean UpperFilters ? How to boot into "Repair your computer/CMD" ? I don't get it.

[Tomin Jacob]

How to download USBDeview ? I can't find any link or option to download it there.

[BlueBerry - Vignesh4303]

updated link,you could find at the end of the page below the feedback

[harrymc]

You need to be sure of the device, since normally both items are available. If only one exists, you might try to delete it, but export it first and create a system restore point, just in case. Boot into "Repair your computer/CMD" requires a boot CD/USB and is explained in the link I gave above - let me know if you need more information than is found there.

[harrymc]

From your last edit, it seems that Windows installs the wrong drivers for your motherboard. Driver Scape has various drivers for it. You might try them, especially the ones for System & Chipset, while continuing with blocking Windows from updating them.

[Tomin Jacob]

It seems that DriverToolkit requires a registration. Am not planning to pay now. So what to do with it ?

[harrymc]

These drivers are free to download from the manufacturer. You can click on a driver in the list to go into its details, then google for it with the version number. For example, searching for "Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller 3B26 9.1.9.1006" got me this website where the driver seems downloadable. I would also verify before using each download using VirusTotal.

[harrymc]

This search will take some time, and some of the drivers might not fit your hardware. Websites like Driver Scape tend to list too many drivers.

[Tomin Jacob]

You said "it seems that Windows installs the wrong drivers for your motherboard", and I think this is the reason. I searched a lot, but I can't find the correct drivers yet. Anyway you said the right thing. Edit your answer and I will accept it.

[harrymc]

OK. Is the example driver I found useful and relates to your hardware?

[Tomin Jacob]

No, I got error while installing error. But I am sure that somehow my drivers are corrupted. I have to find the right one and install it.

[harrymc]

I added another method of finding drivers thru Hardware Ids.

[Tomin Jacob]

I tried that with no luck. Some links were shown, but they are leading to sites containing harmful contents.

[harrymc]

If you add the Hardware Id of your USB to the post, I'll have a go at it.

[Tomin Jacob]

Its added, and please note that my system is Windows Server 2008 R2. While I searched using the Hardware ID I was able to find drivers that support other versions of Windows, except mine.

[harrymc]

Windows Server 2008 R2 is the server variant of Windows 7, so a driver for W7 will do. You might try one of these free driver update tools, but don't update devices that work well. One or two of these should do the work for you.

[harrymc]

Or I have also heard mentioned Unknown Device Identifier.