permanent error in processing during lookup of [email protected]: 23.83.214.30 not found

Question

Here is the error upon receiving the email using domain's email account.

Received-SPF: permerror (google.com: permanent error in processing during lookup of [email protected]: 23.83.214.30 not found) client-ip=46.232.183.183; Authentication-Results: mx.google.com; spf=permerror (google.com: permanent error in processing during lookup of [email protected]: 23.83.214.30 not found) [email protected]

My SPF record v=spf1 +a +mx +ip4:119.81.160.218 ~all

Also, everytime I use the domain's email account for sending an email, red question mark appears instead of profile photo.

Mail Header

Delivered-To: [email protected]
Received: by 10.237.36.7 with SMTP id r7csp126644qtc;
Tue, 29 Nov 2016 22:02:10 -0800 (PST)
X-Received: by 10.99.97.15 with SMTP id v15mr57306605pgb.10.1480485730049;
Tue, 29 Nov 2016 22:02:10 -0800 (PST)
Return-Path: [email protected]
Received: from caracal.maple.relay.mailchannels.net (caracal.maple.relay.mailchannels.net. [23.83.214.30])
by mx.google.com with ESMTPS id n23si62876213pfj.268.2016.11.29.22.02.09
for [email protected]
(version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
Tue, 29 Nov 2016 22:02:09 -0800 (PST)
Received-SPF: softfail (google.com: domain of transitioning [email protected] does not designate 23.83.214.30 as permitted sender) client-ip=23.83.214.30;
Authentication-Results: mx.google.com;
spf=softfail (google.com: domain of transitioning [email protected] does not designate 23.83.214.30 as permitted sender) [email protected]
X-Sender-Id: iconceptglobal|x-authuser|[email protected]
Received: from relay.mailchannels.net (localhost [127.0.0.1]) by relay.mailchannels.net (Postfix) with ESMTP id B64ACA1BCB for [email protected]; Wed, 30 Nov 2016 06:02:08 +0000 (UTC)
Received: from virgo.zoom.ph (ip-10-220-3-24.us-west-2.compute.internal [10.220.3.24]) by relay.mailchannels.net (Postfix) with ESMTPA id E1923A1B5A for [email protected]; Wed, 30 Nov 2016 06:02:07 +0000 (UTC)
X-Sender-Id: iconceptglobal|x-authuser|[email protected]
Received: from virgo.zoom.ph (virgo.zoom.ph [10.135.9.54]) (using TLSv1.2 with cipher DHE-RSA-AES256-GCM-SHA384) by 0.0.0.0:2500 (trex/5.7.8); Wed, 30 Nov 2016 06:02:08 +0000
X-MC-Relay: Neutral
X-MailChannels-SenderId: iconceptglobal|x-authuser|[email protected]
X-MailChannels-Auth-Id: iconceptglobal
X-MC-Loop-Signature: 1480485728226:2615264436
X-MC-Ingress-Time: 1480485728225
Received: from mail-qk0-f182.google.com ([209.85.220.182]:36094) by virgo.zoom.ph with esmtpsa (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.87) (envelope-from [email protected]) id 1cBxy1-0039B0-B0 for [email protected]; Wed, 30 Nov 2016 14:02:05 +0800
Received: by mail-qk0-f182.google.com with SMTP id n21so199451019qka.3
for [email protected]; Tue, 29 Nov 2016 22:02:05 -0800 (PST)
X-Gm-Message-State: AKaTC006YjUcZeXcUWOAt54A5wUa8rCXBzJ8gUk0m+pMQGDZfts+vWKgpBxUOFo/doXcTJ4bJSm1Bx1fAhtHkA==
X-Received: by 10.55.190.1 with SMTP id o1mr26726008qkf.305.1480485724145; Tue, 29 Nov 2016 22:02:04 -0800 (PST)
MIME-Version: 1.0
Received: by 10.12.166.154 with HTTP; Tue, 29 Nov 2016 22:02:03 -0800 (PST)
From: Domain - Information [email protected]
Date: Wed, 30 Nov 2016 14:02:03 +0800
X-Gmail-Original-Message-ID: [e-mail]
Message-ID: [e-mail]
Subject: asdasd
To: [email protected]
Content-Type: multipart/alternative; boundary=94eb2c0438a4aed2e205427e7198
X-AuthUser: [email protected]

--94eb2c0438a4aed2e205427e7198
Content-Type: text/plain; charset=UTF-8

asdasd

--94eb2c0438a4aed2e205427e7198
Content-Type: text/html; charset=UTF-8
asdasd

--94eb2c0438a4aed2e205427e7198--

Solution

23.83.214.30 is the IP address of MailChannels SMTP relay service. If you are using a relay service, you will need to include them in your SPF record.

The SPF record for your-domain.com should include IPs of any servers sending mail on its behalf. See https://mailchannels.zendesk.com/hc/en-us/articles/200262610-SPF-Records-Configuration-for-MailChannels-Cloud for configuration information.

It's possible these IP addresses are already included, but it's not possible to tell from what you listed. Your current SPF record includes the A records for your-domain.com, the IPs/servers found through MX records of your-domain.com and the IP address '119.81.160.218' (presumably your server, but this is likely the same as the A record).

Posting full mail headers and your domain name would be helpful in verifying how records are setup.

Comments

[googol8080]

I will post the mail headers

[Dave M]

This does not really answer the question. If you have a different question, you can ask it by clicking Ask Question. To get notified when this question gets new answers, you can follow this question. Once you have enough reputation, you can also add a bounty to draw more attention to this question. - From Review