"Delegates page is not available" in Outlook 2010 with Exchange 2010

Question

I have a user that is trying to assign delegates but receives the following error message when they try to access Delegate information in Outlook 2010:

The delegates page is not available. Cannot access Outlook folder.

I've found this KB article: http://support.microsoft.com/kb/2753709 but having performed the steps in the workaround, the string CN=Deleted Objects does not appear in the .ldf file generated (nor even the word Deleted).

I'm not sure what to attempt at this point. If I create a profile on my PC with his mailbox, the same issue occurs so it's not Outlook or his PC I'm pretty sure...

Solution

If they have rules, try exporting all of their rules. then run outlook /cleanrules from the outlook.exe directory and see if that fixes the issue.

Comments

[kralyk]

If they have rules, try exporting all of their rules. then run outlook /cleanrules from the outlook.exe directory and see if that fixes the issue.

[NaOH]

Ah, this did it. Thanks! Can you add this as a solution so I can accept it?

[Rob Moir]

This has just worked for me with accounts fork-lifted from Exchange 2013 / Outlook 2013 to Exchange Online/Office 365 with Outlook 2016.