Ubuntu 18.04 stuck at shutdown

Question

I am having this weird problem in Ubuntu 18.04. My laptop gets stuck at the shutdown screen every time I use shutdown and I have to manually press the power button for 5 seconds to turn the machine off.

Before 18.04, I was using Ubuntu 16.04 and it never got stuck at shutdown.

Any fix for this?

Solution 1

While none of the other answers here helped for me (encountering the same problem), I fixed it by switching from the X.org graphics driver to the propietary nvidia driver that is recommended under software&updates. Since then, reboot works flawlessly.

My setup: Asus G Series Laptop G501VW, with Nvidia 960M graphics card.

To do this:

• open Software&Updates (top left: Click on activities and type "software". Pick software&updates)
• go to "additional drivers"
• select a nvidia driver instead of the X.org driver
• reboot the system

Solution 2

Same problem here on my laptop. After some observation, I found out that it has something to do with power saving mode specially automatic suspend.

Go to Settings > Power then turn off all Automatic Suspend options. Also choose Blank screen to Never.

Till Ubuntu team will figure out why suspend mode is interfering with shutdown process, this solved my problem.

Hope this helps

Solution 3

Try a couple of sudo reboots from terminal to see if it clears things up: 1st to try, reboot without writing wtmp file:

sudo reboot -d

If that reboots successfully then try your natural close down. If it doesn't reboot, try forced reboot:

sudo reboot -f

If this was an upgrade from 16.04 to 18.04, it may be worth considering a clean install.

Solution 4

I had this problem and in my case it seems to be related to the Intel Bay trail CPU which is causing some firmware bugs.

Anyway I have a solution which isn't the best but good enough for now

Solution:

• Open the terminal and run

  sudo -H gedit /etc/default/grub
  

• Edit GRUB_CMDLINE_LINUX_DEFAULT="quite splash" so that it says

  GRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1"
  

• Save and exit, and write the changes to GRUB's actual config file:

  sudo update-grub
  

• Restart your computer forcefully one last time

Let me know if it worked or when you have a better solution

Solution 5

Had the same problem on a brand new ASUS N705u. Found had to do with how the video driver installs which causes a conflict with the "secure boot" function of the BIOS. Solution: Turn the "secure boot" function off until other solution will become available.

View more solutions

Comments

[YoureSOStubborn]

Does it freeze on a black screen?

[sudodus]

Until the problem is solved it may help with SysRq REISUB. It will reboot the computer gracefully. The corresponding shutdown/poweroff is SysRq REISUO

[Peter]

It freezes when it shows ubuntu logo

[sudodus]

Have you tried SysRq REISUB or SysRq REISUO yet? In that case, does it help?

[ubfan1]

How long did you wait? I see a 90 second CUPS timeout sometimes on 18.04 shutdown.

[WinEunuuchs2Unix]

@ubfan1 Occasionally on 16.04 my shutdown would be inhibited for 90 seconds or so too.

[Peter]

I am not sure what happened now, but somehow it has shutting down properly. But now I am seeing regular system crashes. No idea what is happening here :)

[Naser Hamidi]

I got same problem with 18.04. In my case it not showing the logo page but shows shutdown process. In shutdown it printing a lot of error on nouveau (nvidia VGA)

[Peter]

Tried all the new solutions in the comments but still same. :/

[Laraveldeep]

Same problem here in my Acer Travelmate laptop. What I noticed is (1) if I turn off after short use (without leaving idle with screen locks) it turns off fine. (2) Turning off after unlocking the screen hangs (in this case I have tried sudo poweroff also but still hangs). (3) Once I noticed windows style install update and shutdown thing... Not sure if it tried to install updates during shutdown process. But I didn't find any updates to be installed when checked. I hope I have given some clue for someone to investigate deeper on this issue. :)

[Scott Stensland]

look for errors in file /var/log/syslog after you boot back up

[User]

On Lubuntu 20.04 shutdown and reboot both hang on a Lubuntu splash screen. I hit the ESC key and was dropped into some text output. The screen is filled with lines with timestamps and among them shows: watchdog: BUG: soft lockup - CPU#3 stuck for 22s! [systemd-shutdow:1]. and CPU: 3 PID: 1 Comm: systemd-shutdow Tainted: G L 5.4.0-54-generic #60-Ubuntu It seems to be stuck in some kind of loop and repeats every 20 seconds or so. This is with a brand new install.

[Peter]

I will give it a try if it happens again.

[Hee Jin]

Do you have any more information, like which video driver causes the problem, and how it causes a problem with secure boot that inhibits shutdown?

[Karl S.]

That laptop comes with a NVIDIA GeForce MX150 graphics card. During installation of Ubuntu 18.04 a remark is made that a third party driver is needed which requires safe boot option to be turned off. It also asks for a password to allow safe boot disabling process. However, this password is never being asked for and it appears safe boot remains on regardless. (BIOS -ASUS 302).

[Karl S.]

Also after initial installation a third party driver "GP107M" is being downloaded and installed. A second computer - same model, that initial question doesn't come up during install once safe boot is disabled in BIOS

[Karl S.]

UPDATE: As mentioned above got two new computers with new Kubuntu 18.04 installs. Both kept playing up either on shutdown or then suddenly during the final stages of starting up. - Turns out it's the WIFI Manager ! Turn my WIFI Repeater off - all good. But if it's on those problems are back!

[Karl S.]

Temporary fix: a) Turn Wifi off or b) Try disabling original Wifi Manager and install different one instead.

[R S]

I had 16.04 (stucking on shutdown) upgraded to 18.04 - the same stuff. <br>Tried clean install of 18.04 - the same problem.

[Rohitt Vashishtha]

The unsecure driver theory and wifi makes sense to me. In my case, I installed a modified WiFi driver and since then the problem began. Will be trying disabling secureboot.

[Peter]

I will try this :)

[Peter]

For me, no solution has worked till now. Whatsoever I tried, I might have to switch back to previous version as this issue has no solution.

[Peter]

In my case, Wifi router was not even switching off/on even when pressing the Wifi button.

[User123456]

This fixed the problem. Hope ubuntu will send a fix soon

[frm.adiputra]

I'm using Elementary OS Juno with the same hardware (ASUS ROG G501VW). And I can confirm this solution has solved the problem.

[Charles Green]

Hi! This is truly more of a comment rather than an answer. Your 'fix' is probably the acpi=off part - the quiet suppresses boot messages, and the splash displays a pretty image during boot.

[Lemaire]

Yeah I'm just a newbie. But tried all above solution but it didn't work for me. So I tried remove all three of it and magically it reboot and boot without stuck.

[Charles Green]

Nothing works like success! Why did your system have that boot option set?

[Lemaire]

It is there by default

[Tihomir Nedev]

I've been stuck with this for a few months, upgrading to every new kernel, but this finally worked! Thanks.

[mdob]

This one also worked for me - desktop with GeForce GT640. I've switched to nvidia-driver-390.

[Carmine]

Unfortunately this did not worked for me. On second reboot, it does check something, with showing that is all good but then Ubuntu start normally, but on reboot freeze again.

[Carmine]

I did not solved yet, but the first option does not work, instead the second does. The problem still persist on simply restart from terminal, as it keep freezing

[Carmine]

Also this solution does not work for me.

[Carmine]

This worked for me: change Bios Graphic card from Discrete to UMA : forums.lenovo.com/t5/Linux-Discussion/…

[Laraveldeep]

There seems to be multiple cause for this. I recently bought a desktop and had dual boot with Ubuntu 18.04 LTS. Faced the same issue regardless of power settings I suggested earlier. However when I try to sudo poweroff from terminal it works as expected (shuts down fast without any delay) Not sure if any issue with permissions during the shutdown process.

[Martín De la Fuente]

It solved the problem for me as well. Asus Zenbook with Nvdia GTX 1050

[Jekis]

You are right. Stopping MySQL server took about 10-15 minutes on my Ubuntu 18.04. Really don't know why it is so long. Screen photo

[aksh1618]

This worked for MSI GL Laptop with GTX 1050Ti, Ubuntu additionally prompted setting a password for secure boot and using it on next boot.

[J D]

The second worked for me too: sudo reboot -f

[takeshi]

sudo reboot -f works for me. It also reboots from lock screen with no problem.

[takeshi]

I found too many nouveau related issues in /var/log/syslog. So I used sudo ubuntu-drivers autoinstall to install NVidia drivers. It works fine now. Had to undergo enrolling new MOK procedure. Xiaomi Notebook Pro.

[flexxxit]

its not immediately obvious how to do the above

[Budi Mulyo]

Thanks, worked for asus a509fj,, first time install in this notebook..

[masahane]

I'm seriously surprised - this actually worked for me

[Justin S]

this also worked for me

[David]

This worked for me though not immediately but after several updates spanning several days my Kubuntu 18.03.3 LTS finally restarted and shutdown gracefully

[Martin Oscar Caballero]

This worked for me, thanks. Fr reference, my notebokk has an Intel HD Graphics 4400 chip.

[Adam]

do you suffer from dyslexia, or are these actually 3 different yet valid arrangements of letters A, C, P and I?

[2785528]

@Adam - "ACPI, known as a Hardware Abstraction Layer (HAL) in embedded computing, is an abstraction layer between the operating system, platform firmware and hardware. This allows the OS and the platform to evolve independently. ... " and "Most (all) Intel-MP compliant SMP boards have the so-called ‘IO-APIC’, which is an enhanced interrupt controller." and yes, I just checked and the last 'noapci' should be 'noapic'. Thanks.

[Heschoon]

Finally! Thanks a million!

[pije76]

This worked for me too.

[BangTheBank]

On ubuntu 20.04, now I can lock the screen again...Still cannot reboot/power off (now black screen and nothing happens..before it was just stuck). To note that this happens to me only when I use a dell usb dock station to attach 2 additional monitors to the laptop. I have updated nvidia and displaylink drivers

[Carlos Peña]

Solved it for me on Ubuntu 20.04.