Upgrade to Windows 10 Pro, version 1511, 10586 errors with 0x8024200D

Question

I have seen a few people with this problem on forums, but nobody seems to have a solution yet. Windows says I should restart because I have an update pending (this is 10586). During restart there is no indication that any updated are being installed or have failed to be installed. Once I log back into Windows I am told that there was a problem installing updates.

In the event log I can see:

Installation Failure: Windows failed to install the following update with error 0x8024200D: Upgrade to Windows 10 Pro, version 1511, 10586.

Does anybody know what is wrong or how to fix this?

Solution 1

Here is how I fixed this issue:

1. I booted into safe mode (using MSCONFIG).
2. I deleted the contents of C:\Windows\SoftwareDistribution\Download
3. I turned off safe mode and booted into windows normally.
4. I re-downloaded and attempted to install the update again.

Solution 2

The error code 0x8024200D means, that the files had to be downloaded again.

//
// MessageId: WU_E_UH_NEEDANOTHERDOWNLOAD
//
// MessageText:
//
// The update handler did not install the update because it needs to be downloaded again.
//
#define WU_E_UH_NEEDANOTHERDOWNLOAD      _HRESULT_TYPEDEF_(0x8024200DL)

So try it again, or download the Windows 10 Version 1511 ISO, mount the ISO, run setup.exe and upgrade to the new build.

Comments

[Jason Buberel]

Multiple retry attempts (as suggested in the top-rated answer) did not resolve the problem for me. But these instructions did work - thank you!

[gcode]

I was just going to add that you should be able to stop the wuauserv (Windows Update) service and delete the Download folder without having to boot into Safe Mode; alas, when I tried that, one file in particular named "WindowsUpdateBox.exe" could not be deleted despite no process having an open handle on the file. Strange, so I'm assuming safe mode gets around this.

[gcode]

Ultimately, this is what fixed it for me. No amount of deleting the Download folder could get this update to go through.

[Jimmy]

Nothing seems to work for me. Trying this yields a dialog box with title "Something happened", and text "Windows 10 installation has failed. I just mounted the ISO wiht magicdisk -- is that something reasonable?

[magicandre1981]

@Jimmy which error code/message do you see?

[Jimmy]

Well it seems I'm having HDD issues. When I try to install the update using windows update, I was seeing "The device, \Device\Harddisk1\DR1, has a bad block" in the system log. Same thing with the downloaded version. So I'm going to try to replace the HDD and see if that fixes it. Will Macrium Reflect be able to clone a hard drive with bad sectors?

[magicandre1981]

@Jimmy try it out and let us know.