Windows 10 gets shutdown instead of going to sleep/hibernate

windows-10 sleep shutdown power-management

82,849

Solution 1

This seems to be in general related to power management of the device Intel(R) Management Engine Interface in Device Manager under System devices.

In device properties, You can uncheck/ untick the Allow the computer to turn off this device to save power option. This is described graphically here (also the source of the screenshots!).

Solution 2

Many people have had this error and oftentimes the cause is different, but I want to post a solution I found that completely solved it for me. This problem is caused by an erroneous driver in Windows (that is why Linux and Safe Mode work fine). In most cases, it seems that the device responsible is 'Intel(R) Management Engine Interface' (under 'System devices' in device manager). To solve the problem, you need to right-click and disable the device or roll back the driver to anything older than 11.xxx, don't uninstall the device because you will need to reinstall it manually if this does not fix the problem. For me, disabling it worked and the computer now behaves normally.

I know this will not fix the problem for 100% of cases, but this is the most commonly successful solution that I have found online. I have also found people saying sound card and graphics drivers are to blame, but I have not tested those so I am not sure.

Solution 3

So I had the same issue since the last Windows update (also an Asus laptop). Finally managed to resolve it. I think what happened was that it somehow lost the original settings, became null or something. To resolve just go to the power setting option and under the "When I close the lid" change it to "do nothing" and save. Then open it again and change it back to "Sleep" and save. Should work now.

82,849

arieljannai

Updated on September 18, 2022

Comments

arieljannai almost 2 years
It's a long time problem - Windows 10 is shutting down instead of going to sleep or hibernate.

All the power settings are set to sleep/hibernate/nothing for power button/closing lid/idle etc. And still - sometimes it's just getting shutdown!

Any idea?
*Windows 10, Version 1607 build 14393.726
Laptop - Asus N550JV*

Updates:
- April 2018: Version 1709 build 16299.371
  - Still happening, I even went through a complete drive wipe and clean install.
- May 2018: Version 1803 build 17134.1 - still happening.
- January 2021: Version 20H2 build 19042 - same thing.
- Ramhound over 7 years
  
  Are you saying your machine shutdowns instead of going to sleep/hibernate after a period of time. If that's the case you should say that specifically.
- Frank Thomas over 7 years
  
  just to be sure, you understand that a hibernated system is effectively the same as a powered off system until you power it back on, at which point it goes through a long load phase (which it calls Resuming) before presenting a login screen. Correct? Some folks still thinkg Sleep and Hibernate are essentially the same thing, so just want to be clear.
- arieljannai over 7 years
  
  @Ramhound not only after being idle for a period of time. I can choose manually sleep or hibernate and it will shutdown sometimes.
- arieljannai over 7 years
  
  @FrankThomas Sure, I use hibernate when I'm going to be idle more time, so the battery is saved as it was off, but I still get all of my things as they were. And of course sleep when I plan using it again soon.
- arieljannai over 7 years
  
  just noticed I haven't mentioned it's a laptop. I've updated the question
- Ramhound over 7 years
  
  You have the power plans properly configured and have the Intel chipset drivers which specifically indicate Windows 10 support installed?
- arieljannai over 7 years
  
  Yup, they are all configured properly and I checked again for drivers updates - still no change
- AdamKalisz almost 6 years
  
  See my answer below. I think, that could help without much trouble. superuser.com/a/1349349/381497
- pants about 4 years
  
  Do you still have the issue? I'm getting it on mine but only periodically
- Some Guy over 2 years
  
  I have the same issue, but it only started a couple of weeks ago. My laptop used to work normally.
arieljannai over 7 years

Sounds pretty weird, but since nothing worked until now I'll give it a shot
arieljannai about 7 years

Thanks for the answer! What version of the driver do you have?
arieljannai about 7 years

I had a sub version of 9.xxx. Tried also updating to 11.xxx to check if maybe it's the opposite from your situation - but no luck. Still no working
arieljannai about 7 years

Unfortunately it didn't solve it
Syd Lambert about 7 years

@arieljannai Darn. I have 11.xxx and I just disabled the device entirely. I guess your problem is with a different driver. Just to be sure, boot into safe mode and see if the problem stops.
Ariel Popovsky almost 6 years

Thanks! I upgraded to 11.7 from 11.0 and (if you see this message after I close and open the lid) it solved the issue. It worked!
gjois about 5 years

This solved for me!!
EdHayes3 almost 5 years

I clicked "Update Driver" on the Intel(R) Management Engine Interface, and it automatically updated to 1904.12.0.1208.
pants about 4 years

What is Intel Management Engine Interface? Why does it exist and what happens if you disable it?
Chuck Savage over 3 years

If you have an Intel CPU that is.
Julien Kronegg over 3 years

I disabled the Intel Management Engine Interface but it was not usefull. My Asus G505J laptop still sometimes shut down instead of hibernate. My workaround is to use the Sleep mode instead of the Hibernate mode.
Julien Kronegg over 3 years

Unchecking this option was not helpfull for me. My Asus G505J laptop still sometimes shut down instead of hibernate. My workaround is to use the Sleep mode instead of the Hibernate mode.
Xriuk almost 3 years

Updated the driver to this version, still not working...