Windows Remote Assistance in LAN environment

Question

Is it possible to configure Windows Remote Assistance so admin don't need an invitation request to remotely control a users screen (screen share style) to help them with helpdesk I.T. issues?

Both the user and the admin will be using Windows 7 in a LAN environment.

Solution

Yes, but the user will still have to grant you access. You the admin needs to be in the group "Offer Remote Assistance Helpers" on the users computer (make that happen through a GPO). Then you can simply push an assistance offer through the GUI of MS Remote Assistance or use this command line:

msra /offerra NameOfComputerWithUserInNeedOfHelp

Your user will be asked twice for permission, the first time for you to see and the second time for you to be able to do something.